Support
Apache Web Server®
- Intervention byurgency on accidents and malfunctions.
- Contracts of assistance e maintenance with ALS.
- Configuration, tuning and optimization.
- Hardening, safety and distributed systems.
Also in the cloud:
Need support on Apache HTTP Server?
An expert technical partner for your Apache web server
Apache HTTP Server in production
Full support for the open source version of Apache
Our service covers Apache HTTP Server in the open source version distributed by the Apache Software Foundation and by major Linux distributions, configured according to your application context.
Apache can play multiple roles in the same infrastructure: web server , reverse proxy in front of PHP, Java or Python applications, load balancer between multiple application nodes and HTTP cache to reduce the load on backends.
It is a mature, stable solution with no licensing costs , ideal for organizations looking for reliability and performance without depending on commercial products.
Installation and production start-up.
A neat, production-ready installation
We take you through the entire process, from planning to installation and configuration, tailoring Apache to your application and infrastructure requirements.
We configure modules, virtual hosts, TLS certificates, security directives, and performance parameters , preventing conflicts and problems typical of the startup phase.
The result is a documented, stable, and secure environment that allows your team to focus on business rather than server configuration.
Troubleshooting and error resolution.
Rapid diagnosis of the cause, not just the symptom
When Apache fails, slows down, or crashes, our team reproduces and analyzes the problem using logs, configurations, modules, and system resources, and resolves it in a stable manner or, if necessary, applies a safe workaround.
We take charge of the reports and start the analysis of the critical issues within the timeframes defined by the Service Level Agreement.
Each fix is documented and consolidated into the reference configuration, so that the same problem does not recur with subsequent updates or changes.
Security and vulnerability.
Vulnerabilities managed promptly and transparently
Apache is developed with rigorous processes, but like any software exposed on the Internet it can be affected by vulnerabilities , either in the server itself or in the modules and libraries on which it depends.
We monitor security bulletins and, when a vulnerability affects your environment, we notify you directly with a clear description of the risks, impacts, and countermeasures.
We apply patches and mitigations as quickly as possible, meeting the agreed SLA , minimizing the exposure of your services.
Managed updates.
Always up to date, without service interruptions
Keeping Apache, the TLS libraries, and the operating system up to date is essential for security, performance, and stability.
We plan updates by checking module and configuration compatibility , performing preliminary testing, implementing them within the agreed-upon timeframes, and performing functional checks after the upgrade, with a recovery plan in place in the event of any issues.
The configuration thus remains aligned with current best practices , and your team can focus on its core business.
Consulting and technical support.
Clear answers, within the agreed timeframes
From clarifying a directive to designing an architecture with reverse proxies and load balancing, our team responds with precise, verified guidance.
Requests are handled within the timeframes set out in the Service Level Agreement , whether it is a configuration issue or unexpected server behavior.
The goal is to allow you to exploit the full potential of Apache , with the support of system administrators who use it every day in production.
Operational on premise and on major cloud providers.
Support wherever your infrastructure is located
We support Apache and the Linux systems it runs on both on premise , at your premises or data center, and on Dedicated Servers , VPS and cloud.
We regularly operate on Amazon Web Services, Microsoft Azure, Google Cloud, Alibaba Cloud, IBM Cloud, Hetzner, OVHcloud, Linode, and DigitalOcean , as well as many other platforms.
If you're considering moving to the cloud, we'll help you with the migration ; for everything else, simply submit a ticket to our helpdesk to activate support.
GDPR compliant
Data processed in the European Union, in compliance with Regulation (EU) 2016/679
We are a European company and operate in full compliance with the GDPR . The infrastructure we use to provide our services is located in ISO 27001-certified data centers within the European Union , managed by personnel who operate in the EU.
Information relating to technical activities, support requests and tickets are stored exclusively in Europe and permanently deleted within 30 days of the conclusion of the activities.
FAQ
Apache HTTP Server is an open source web server developed by the Apache Software Foundation: it receives requests from browsers and returns pages, images, and other content, or forwards them to applications that process them.
In addition to its web server role, it can function as a reverse proxy for PHP, Java, or Python applications, as a load balancer between multiple application servers, and as an HTTP cache to reduce response times and backend load.
Apache is mature and reliable, with over twenty years of production use. Its modular architecture allows you to activate only what you need, and configuration is very granular, even per-directory via .htaccess files.
It supports PHP via PHP-FPM, Java applications via reverse proxy, and many other languages, and is extensively documented. Reverse proxy, load balancing, and HTTP caching make it suitable for even complex architectures.
Installation and configuration, performance optimization, cache and load balancing management, hardening and security, troubleshooting and emergency support.
We also offer ongoing monitoring and maintenance with SLAs, migrations, and dedicated consulting for high-traffic sites and applications.
Typical signs include slowdowns and long loading times, frequent errors, service interruptions, or difficulty handling traffic spikes.
Specialized support is also useful when the server hosts critical services, when the configuration has grown over time without a review, or when the internal team lacks specific system expertise.
In any case, we start with a free, no-obligation initial assessment to understand your needs and priorities.
Apache runs on Linux, Unix-like systems, and Windows; for production, the most popular and recommended choice is a Linux distribution with long-term support.
You'll need adequate hardware resources for the expected traffic, reliable connectivity, and system expertise for installation, configuration, and security. If these aren't available internally, we can take care of it.
Yes. We manage the migration from NGINX to Apache by translating the configuration directives (server block, location, rewrite, proxy) into the corresponding Apache directives, in the virtual hosts or, where necessary, in the .htaccess files.
The migration is planned and tested in advance and executed during off-peak hours to minimize downtime.
We verify that all the features of the previous server, such as redirects, cache, headers, and certificates, are correctly replicated on the new environment.
Yes. Managed Server provides its services in compliance with the General Data Protection Regulation (EU Regulation 2016/679). Data relating to your infrastructure and support requests are processed within the European Union and deleted within 30 days of completion of the services.
Yes. Many installations still use the MPM prefork module with mod_php, a configuration that consumes a lot of memory per connection. By switching to MPM event with PHP-FPM, Apache can handle many more concurrent connections with fewer resources.
We then adjust KeepAlive, process and thread limits, compression, static content caching, and cache headers. Where traffic requires it, we combine Apache with an NGINX reverse proxy or a Varnish cache to serve most requests without involving the application.
We disable unnecessary modules, hide version and system information in headers and error pages, disable file listing in directories, and limit the use of .htaccess files where they aren't needed.
We configure TLS with modern protocols and ciphers, add key security headers, and, where necessary, ModSecurity as a Web Application Firewall. We run processes with minimal permissions and regularly apply security updates to Apache and modules.
Payment is monthly and there are no long-term commitments: you can interrupt the service at any time with 30 days' notice, so you can manage the transition without disruptions.
In case of cancellation, we will provide you with the documentation of the environment and the applied configurations.
Disclaimer and legal notices: Apache®, Apache HTTP Server® and Linux® are registered trademarks. Specifically, Apache® and Apache HTTP Server® are registered trademarks of the Apache Software Foundation. Linux® is a registered trademark of Linus Torvalds in the United States and other countries. MANAGED SERVER SRL is not affiliated, sponsored, or otherwise associated with either the Apache Software Foundation or Linus Torvalds, and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.
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