Chosen and adopted by over 5000 customers
Are you looking for Magento Support?
Get one-time or ongoing support for your Magento site
Are you looking for the best Magento support services 24/24? Magento's support and maintenance services help you manage your websites, such as monitoring and updating Magento cores, themes and modules, backups, performance optimization, etc.
Maintaining a Magento website can be a daunting task, especially if you are not a tech savvy person. Even if you have the right technical skills, you may not want to spend an hour every day managing your Magento site. Instead of keeping Magento, you can focus on producing great content and growing your online business.
Advantages of our Magento Support
Magento ad hoc support
Magento professional support services from experts. Submit your support ticket to our helpdesk, no matter if it is a solution or a development activity, our team will take care of it.
We will update your Magento system for you, securely and completely. Your site will be updated with the latest Magento theme and modules, as well as tested for usability.
A faster website means better performance. We will optimize the speed of your website so that you can get the most out of your website and hosting service.
Our backup service automatically archives all your content to the cloud. This means we can restore a blocked or damaged website in minutes.
Activity time monitoring
Downtime is the enemy. We will monitor your site and notify you if it doesn't work. Our 24/24 support team will resolve the issue immediately.
Our Security Scanner monitors changes in Magento core files and helps prevent hacking by scanning your site for known Prestashop vulnerabilities.
How can we help you?
Tell us the problem
Use our ticket system to submit a detailed description of the problem you are experiencing on Magento, then we will ask you for your login details so that we can fix your site.
Troubleshooting and Repair
We will copy your Magento website to the staging environment to debug the problem without harming the live website in the process. Once we have fixed the problem, we will apply the fix to the live site.
Pay for the results
After reviewing your website and confirming that the fix was 100% successful, we will send you the payment link followed by a regular invoice.
Continuous Magento Support
24/24 support and monitoringA professional Magento support service from experts. Submit a customer support ticket at any time to our helpdesk and our team will take care of it.
Better performanceWe will improve the security and optimize the performance of your website by making it faster and more responsive. With Managed Server, you can get the most out of your website and hosting service without being a technician and without having to spend crazy bucks.
Save time and moneyWhile we take care of your website, you can use your free time to focus on growing your business.
Compliant with GDPR regulations
Do not risk penalties for non-compliance with the GDPR regulation on data protection.
Our company complies with the GDPR regulation as it is a European company, with European Datacenters certified ISO 27001 and managed by personnel of European nationality and residence.
The data remain stored within the European borders as required by the Rules (EU) 2016/679 of the European Parliament and subsequent amendments.
And if you use our optimized Magento Hosting you will get
Very fast site
Free SSL Certificate
ISO 27001 datacenter
Security & DDOS
The best technologies
SEO Compliant Hosting
24/7 expert support
Migration and optimization are included for free.
Of course, our staff is concerned with solving even a single one-off problem. Considering that we cannot know in advance the extent of the problem nor the difficulty of solving it, we will evaluate both the specific problem and the feasibility, indicating the best price for the resolution starting from € 47 per intervention.
The monthly financial support must be assessed on the basis of the size of the site and the features present with the bonus / malus formula as in the insurance sector. A Magento site with 5 modules is reasonably easier to maintain than a Magento site with 40 modules. Therefore the work to be done is greater, with a greater expenditure of time and energy and with inevitably higher costs.
Precisely for this reason we will evaluate your Magento installation, your Hosting provider, the features you are using in order to reserve you the best price for a highly professional service managed by Magento developers, Linux systems and SEOs with decades of experience.
Unlike many other solutions on the Magento Support market we would never allow ourselves to give reference prices without first examining your site.
We take care of supporting and providing Magento assistance and also assistance on Magento 2.
At the request of the customer we evaluate the transition from Magento to Magento 2, having the accuracy of importing and migrating the entire catalog, customer data and billing.
Based on your requests and needs, we also develop tailor-made Magento Modules, where there are no solutions already available to implement on your Magento site and therefore solve your need.
The purpose of our Magento Support service is to find the best solution to your problem, and often some of the needs that are communicated to us can be met by using existing Magento modules or a combination of them.
It will be the responsibility of our team of developers to evaluate the best solution available and to propose customized and tailored development solutions if necessary.
Of course, we also develop themes for Magento based on the customer's indications or by understanding their needs and the application scope of use.
In fact, it is not always necessary or advisable to develop a theme from scratch for obvious reasons of timing and costs, however if essential our team of Magento developers has the skills to be able to develop any theme from scratch for any need, starting from Wireframe, Mockup Photoshop or other graphics and illustration programs.
Our Magento Support Service is equipped with a specific service for removing malware and viruses on Magento. We invite you to visit our service of WordPress Malware Removal which is fully compatible with Magento site infection removal procedures if your problem is having an infected site.
Yes of course. One of our Senior technicians will take care of optimizing your Magento site and making it perfectly compatible and compliant with the intended purposes, taking care to configure in detail the cache and cache cleaning, amp pages and instant articles if your site makes use of this. technology.
In some cases, the current Hosting on which the site is hosted may not be adequate due to the lack of specific technologies necessary for adequate optimization. If you fall into this case we will explain the limitations of your current hosting and we will give you some options including the transition to our optimized systems.
Since around 2012 we have decided to verticalize our knowledge on the slowest, heaviest but most popular CMS of the moment, namely WordPress, WooCommerce and Magento. Since our work and our optimization are problematic by their nature, it is certainly more evident and tangible in the total satisfaction of the customer who finds himself moving from a slow and cumbersome site to a decidedly performing and snappy one.
In order to avoid any remote danger of hacker attacks, human error or accidental loss, we take care to make at least three daily backups with three different technologies in order to always have at least one usable backup available. In the case of blogs that produce a lot of content, we also provide hourly backups. We have the possibility, if required, to insure your business and your site with additional insurance for a coverage of up to ten thousand euros in the event of data loss. Firewall Hardware and DDOS mitigation systems make our service the flagship even for the most demanding customers who manage important business with revenues in the order of several million euros.
All our contracts are valid for 12 months with monthly payment and are not binding except for the single month.
On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).