NGINX® Support
web Server
- Support immediate emergency
- Plans of assistance, support and maintenance.
- Configuration, Tuning, and optimization.
- Hardening, Safety, Distributed systems.
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Do you need support on NGINX ® Web Server?
Getting support for NGINX ® software is easy and extremely cost-effective
NGINX is open source software for web services, reverse proxy, caching, load balancing, media streaming, and more. It started out as a web server designed for maximum performance and stability. In addition to its HTTP server capabilities, NGINX can also function as a proxy server for email (IMAP, POP3 and SMTP) and reverse proxy and load balancer for HTTP, TCP and UDP servers.
Our consultants can provide enterprise-grade entities with a full range of consulting services on NGINX, including development, custom solutions, implementations, migrations, support, training and system integrations. We provide system implementation, integration and development for customers who want to make the most of NGINX Web Server functionality.
Using NGINX ® Open Source and NGINX Plus ®
Our NGINX support service is designed to offer specialized technical support for both the Open Source and NGINX Plus versions . We understand that every organization has different infrastructure needs, which is why we support our customers in evaluating, adopting, and configuring the most suitable solution for their operating context.
The Open Source version of NGINX represents a robust and highly flexible solution, despite being distributed free of charge. It allows you to efficiently implement web servers , reverse proxies , load balancers , and HTTP caches , making it ideal for a wide range of web architectures. Thanks to its reliability and scalability, it is a proven choice for high-performance production environments.
NGINX Plus , the commercial version of the platform, introduces advanced features designed to meet the needs of enterprises. These include real-time monitoring , latency-based load balancing , and advanced management tools that enable more efficient resource governance. It is the ideal solution for those who require high performance, high availability, and in-depth control over their web infrastructure.
Assistance with installation and distribution
Our NGINX support service is designed to offer comprehensive, tailored technical support, covering all phases of platform installation and deployment. We understand that launching a new web server can present operational challenges, so our team of experts is available to guide you through every step, ensuring a structured and efficiency-oriented approach.
We provide expert advice to help you determine the best installation method for your environment. Whether you opt for manual installation for maximum control, or for pre-compiled packages optimized for your operating system, our goal is to simplify the process and ensure a stable configuration right from the start.
Once installation is complete, we extend support to the configuration phase , optimizing NGINX parameters to ensure high performance, operational stability, and perfect adherence to the project's technical specifications. The result is a reliable, scalable production environment ready to handle even the most demanding loads.
Debugging and error correction
Our NGINX support service is designed to offer a fast, reliable, and highly professional response to NGINX-related issues, ensuring maximum uptime for your website or business application. We understand how critical a high-performance, uninterrupted web infrastructure is to your business.
Our team is made up of highly qualified professionals with proven experience in debugging, replicating critical scenarios, and correcting errors . Thanks to a methodical approach focused on root cause analysis, we are able to quickly identify the cause of any outage and apply timely and effective technical solutions. From configuration and performance issues to the advanced management of complex scenarios, we provide targeted and effective support.
To offer maximum operational transparency, we guarantee response and resolution times defined through SLAs (Service Level Agreements) . These agreements precisely establish the expected service standards, allowing you to confidently plan every activity and promptly restore full operation in the event of anomalies.
Security notifications
In today's digital landscape, security is a strategic and essential element. Although vulnerabilities related to NGINX are statistically rare, they cannot be completely ruled out. For this reason, our NGINX support service is structured to respond promptly and effectively to even the most critical scenarios, adopting a proactive and prevention-oriented approach.
From the very beginning, we ensure a transparent and timely flow of communication . In the event of potential security issues, we will inform you as quickly as possible, clearly explaining the technical implications and the countermeasures implemented. Your organization will be constantly updated on the evolving situation and the actions taken by our team.
One of the cornerstones of our approach is continuous vulnerability monitoring . Our experts constantly analyze emerging threats, assess relevant CVEs (Common Vulnerabilities and Exposures) for NGINX, and implement preventative actions to minimize any risk to your production environment.
Additionally, the service includes sending customized security notifications . If a vulnerability or potential risk is detected, you'll receive detailed notification with all the relevant technical information, impact assessments, and corrective measures taken to ensure the integrity and availability of your system.
Software Updates
In the dynamic world of web technology, keeping your systems up to date is essential to ensure high performance and the highest levels of security . For this reason, our NGINX support service is designed to provide you with the latest builds of NGINX and NGINX Plus , accompanied by up-to-date and comprehensive technical documentation.
Updates are released quarterly for commercial versions and monthly for open source releases, through our dedicated customer portal , designed to offer a seamless, efficient, and seamless management experience. This ensures your NGINX stack is always aligned with the latest technology standards.
Our services go beyond simply distributing files: we handle the update of your web server directly , guaranteeing a complete and secure process. This includes the verified download of the official sources, recompiling the software directly on the system , applying best practices, and final post-update testing to ensure full compatibility and operational continuity.
Documentation support
As part of our NGINX support service , we're committed to providing you with comprehensive, timely, and highly qualified technical support for any need or request related to your web server. Whether it's interpreting a section of the documentation or addressing a specific issue, our team of experts is available to provide a competent and effective solution.
We guarantee clear, detailed, and timely responses , meeting the deadlines agreed upon through the active Service Level Agreement (SLA) . Our goal is to enable you to quickly restore full operations, minimizing any disruptions or slowdowns to your operations.
In addition to immediate problem resolution, we also provide training and consulting to help you understand the underlying causes of the incident and prevent similar situations in the future. This way, we support you not only in reactive management but also in gaining greater autonomy and mastery in configuring and maintaining your NGINX environment.
Operating on premise and on the major Cloud Providers.
On Premise assistance in your company or on Cloud systems.
Are you curious to understand the advantages of the cloud or are you considering migrating your infrastructure to the cloud? We are the ideal partner to guide you in this process. With our consolidated experience and deep knowledge of On Premise and Cloud solutions, we offer you safe and reliable guidance in every step of your digital transition.
Our system support service, NGINX and derivatives, is available not only for On Premise solutions at your company's facility, but also on the world's leading Cloud vendors and providers.
You can count on our professional support for enterprise cloud platforms like Alibaba, Azure, AWS, Google Cloud, IBM Cloud, Hetzner, OVH, Linode, Digital Ocean, and many more. Submit a support ticket to our helpdesk at any time, and our team will be ready to assist wherever you are. With us, your infrastructure is always in expert hands.
Compliant with GDPR regulations
Do not risk penalties for non-compliance with the GDPR regulation on data protection.
As a European company with ISO 27001-certified data centers located within the European Union , our company operates in full compliance with the General Data Protection Regulation (GDPR) . The infrastructure is managed exclusively by personnel residing and operating within the EU, ensuring compliance with regulatory requirements and the highest security standards.
We handle every technical request, ticket, or support activity related to your NGINX systems in full compliance with the provisions regarding the processing of personal data. All data is stored within the borders of the European Union and, in compliance with internal policies and current regulations, is deleted within 30 days of the completion of the support request.
This setting allows us to guarantee full compliance with Regulation (EU) 2016/679 and any subsequent additions, as well as to conform to international best practices in terms of security and privacy.
Clear objectives and Enterprise technologies.
FAQ
NGINX is a powerful open source software that is widely used and appreciated in the website hosting industry. Its main role is to act as a web server, i.e. a program that manages requests for web pages from users, returning the requested resources, such as HTML pages, images or videos.
However, NGINX is not limited to this, but has a number of additional features that greatly extend its potential. In fact, it can operate as a reverse proxy, i.e. a server that receives requests from users and forwards them to other servers, then returning the response to the original client. This allows you to improve workload balancing between various servers, or to provide caching or request filtering capabilities.
NGINX can also act as an effective load balancer, distributing incoming requests among different servers to optimize resource usage and ensure stable and responsive service, even in the presence of a large number of concurrent requests. In addition, it has an HTTP caching function, which allows you to store responses to the most common requests, reducing the response time and easing the load on the server.
A distinctive element of NGINX is its high performance and scalability. It can handle a huge volume of traffic, making it ideal for high-traffic websites or complex web applications. Its asynchronous, event-driven architecture allows NGINX to handle thousands of requests simultaneously, while still maintaining high speed and low resource consumption.
NGINX is often used in conjunction with Apache, another popular open source web server. In this configuration, NGINX handles incoming requests and, if it is unable to process them, forwards them to Apache. This approach combines the great speed and traffic handling capabilities of NGINX with the flexibility and richness of features of Apache, thus offering an extremely robust and high-performance system for hosting websites and web applications.
Our company offers a variety of NGINX support and consulting services designed to help our customers get the most out of this powerful open source software.
Among our services, we offer the configuration and optimization of NGINX, a fundamental step to ensure that the software is properly configured to best manage user requests and server resources. Our team of experts can work closely with your technical staff to tailor NGINX settings to the specific needs of your business and website or web application. We take care of setting up all aspects of the software correctly, including cache management, load balancing configuration and virtual server configuration.
Another area where we can help is performance and bug troubleshooting. Thanks to our deep knowledge of NGINX, we are able to quickly identify the causes of performance problems and fix any errors that may arise while using the software. Our goal is to ensure that your NGINX server is always running optimally, giving end users a smooth and trouble-free experience.
We also offer NGINX server monitoring and maintenance services. This includes constant supervision of the infrastructure to identify any problems early, as well as managing periodic maintenance to ensure that the server is always up to date and secure.
Finally, we offer specialized consultancy for the use of NGINX in different and particularly demanding scenarios. Whether you're running a high-traffic site, a heavily-demanded web application, or a mission-critical system that can't afford downtime, our team can provide valuable advice and tailor-made solutions. Thanks to our experience, we can help you configure and manage NGINX in order to make the most of its scalability and traffic management capabilities, thus ensuring maximum performance even in the most demanding contexts.
When evaluating whether you need NGINX support, there are a few key signs to consider.
Performance issues can be a sign that your website or application isn't performing as expected. If you notice slowness, or if your users report excessive page load times, your NGINX configuration or performance may need optimization.
Frequent errors are another sign that troubleshooting may be needed. If NGINX frequently displays error messages, or if your website or application regularly goes down, a support representative may be able to help you resolve these issues.
Difficulty configuring NGINX can be another reason to seek assistance. NGINX is a powerful and flexible software, but configuring it can be complex and require specific skills.
If your website or application needs to handle a high volume of traffic , or you run a mission-critical system that can't afford downtime, a support team can provide valuable advice to ensure NGINX is configured and managed in the best way for your needs.
Finally, if your team lacks the in-house technical expertise needed to effectively manage NGINX, a support service can fill that gap by providing the experience and expertise you lack.
Bottom line, an NGINX support service is meant to help you get the most out of your server, ensuring maximum performance and stability. If you have any doubts or uncertainties, please do not hesitate to contact us to discuss your specific requirements.
First, NGINX requires a compatible operating system to function properly. The software is designed to run on a variety of Unix-based operating systems, including Linux, FreeBSD, and Solaris. These operating systems offer a wide range of tools and features that NGINX can leverage to deliver optimal performance. Choosing the right operating system for your needs may depend on several factors, including your familiarity with the operating system, available hardware resources, and the specific needs of your application or website.
Another essential prerequisite for using NGINX is a stable and reliable Internet connection . NGINX is a web server, which means it handles requests to and from the web. Therefore, a solid and continuous Internet connection is essential to ensure that NGINX can communicate effectively with clients and servers on the web.
Last but not least, installing and configuring NGINX requires a certain level of technical expertise . Installing the software requires an understanding of how Unix-based operating systems work and the ability to run commands from a command shell. Configuring NGINX can be a complex process that requires in-depth knowledge of networking, web protocols, and server performance. If you're not comfortable with these tasks, you may want to consider hiring a professional or a dedicated support service to help you with NGINX installation and configuration.
Absolutely, NGINX can be used in conjunction with other web server software, such as Apache, to create a highly flexible and scalable web hosting environment. This type of configuration, known as a hybrid web server configuration, combines the strengths of both software, resulting in a highly efficient and resilient web service infrastructure.
NGINX is particularly known for its ability to handle a large number of concurrent connections with low resource consumption. This makes it ideal for use as a reverse proxy in front of an Apache web server. In this configuration, NGINX acts as an intermediary between Internet users and the Apache server. When a user makes a request to your website, NGINX receives the request and then decides whether to handle it itself or forward it to the Apache server.
This approach allows you to take advantage of the great speed and efficiency of NGINX in handling HTTP and HTTPS requests. NGINX can quickly handle a large volume of requests, thus reducing the load on the Apache server.
On the other hand, Apache is known for its powerful ability to run complex web applications and its wide range of available modules. In this type of hybrid configuration, NGINX can delegate the task of running web applications to Apache. This allows you to leverage the power and flexibility of Apache to handle web applications, while NGINX takes care of network requests, thus providing an optimal balance between performance and functionality.
Our NGINX support and consulting service offers a comprehensive solution for migrating your Apache web server to NGINX, ensuring a seamless transition for your website or application. We recognize that every system migration can be challenging, with a number of potential obstacles to overcome. Our team of experts is equipped to address these challenges, providing customized consulting and support services to meet your specific needs.
A critical aspect of migrating from Apache to NGINX involves converting htaccess rules. These rules, which Apache uses to handle requests to the server, must be converted to work properly with NGINX. Our team of experts has extensive experience converting htaccess rules and will be able to ensure that these rules are translated and implemented correctly on your new NGINX server.
Additionally, our team of experts is committed to ensuring your server migration is completed quickly and seamlessly . We understand how important it is to keep your website or application up and running during the migration process, and we'll do everything we can to minimize any potential downtime.
Once the migration is complete, you'll benefit from the improved performance and advanced features offered by NGINX . NGINX is known for its high performance, scalability, and ability to handle a large number of concurrent connections. These benefits can translate into a more responsive website or application that can handle increased user traffic.
Finally, we want to make sure you don't lose any of the functionality of your old server. Part of our job in the migration process is to ensure that all existing functionality on your Apache server is kept or replicated on your new NGINX server. Our goal is that switching to NGINX brings you only benefits, without any loss of functionality or services.
On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of European Union citizens. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server provides its services by correctly applying the requirements of the new regulation (EU Regulation 2016/679).
Disclaimer and legal notices: NGINX®, NGINX Plus® and Linux® are registered trademarks. Specifically, NGINX® and NGINX Plus® are registered trademarks of F5 Networks, Inc. Linux® is a registered trademark of Linus Torvalds in the United States and other countries. MANAGED SERVER SRL is not affiliated, sponsored, or otherwise associated with either F5 Networks, Inc., or Linus Torvalds, and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.
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