Plesk ® Support
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Do you need support on Plesk ®?
Getting support for your Plesk ® panel is easy and convenient.
Plesk is a hosting control panel software that facilitates the management of web services, databases and email through an intuitive interface. It allows you to configure and administer websites, servers and applications without direct use of the terminal. Supporting technologies such as Apache and NGINX, Plesk offers a versatile platform for system administrators and end users.
Our consultants provide specialized assistance for Plesk environments, including configuration services, implementation, training, migration, custom module development, and integrations with other systems. If you want to optimize the performance of your hosting or implement advanced solutions, our team is ready to guide you in using Plesk to get the most out of this powerful control panel.
Plesk® support
Our Plesk support service is designed to offer comprehensive support for the entire Plesk ecosystem. We understand that every organization has unique and different needs, and our goal is to assist you in choosing and using the Plesk features best suited to your specific context.
Plesk Onyx represents one of the most popular versions of the Plesk control panel. It offers a wide range of features, including website, database, email and application management. This version of Plesk also allows you to configure various web server technologies, such as Apache and NGINX, giving you the flexibility to customize your hosting environment to your specific needs.
Plesk Obsidian, on the other hand, is the latest and most advanced version of Plesk. It includes a number of additional features designed to further improve the efficiency and management of your hosting environment. Among these advanced features, we find support for Docker, simplified security management, and real-time monitoring tools.
Our support team is ready to walk you through the features of each version of Plesk, helping you choose the one that best suits your needs and providing technical support for any problems you may encounter.
Installation and configuration assistance.
Our installation assistance and Plesk configuration ensures a smooth and secure transition to your desired hosting environment.
We understand that initial setup can be complex, especially when it comes to integrating Plesk with existing systems or setting up specific functionality. Our team of experts will guide you step by step, ensuring that all settings are correct and that your organization's needs are met.
From installation on the main supported Linux distributions, to configuring web services, databases and email, we will help you configure a stable and performing system, ready for your applications and your users. If you have any special requirements or questions, our support will always be available to answer and ensure the correct functioning of Plesk.
Problem Solving and debugging.
Our Plesk support service is designed to provide a fast, reliable and professional solution to identify and resolve Plesk-related issues, thus ensuring maximum uptime for your website or application. We know how crucial it is for your business to have a hosting control panel that works optimally and without interruptions.
Our team of Plesk experts is highly qualified and has extensive experience in debugging, replication, and bug fixing. This allows us to Quickly identify the root cause of any problem and implement effective solutions to resolve it. Whether it's configuration issues, performance issues, or any other Plesk-related issue, you can rely on our team to provide a timely and accurate solution.
Additionally, to ensure predictability and peace of mind, we offer guaranteed response times and resolution times through predefined SLAs (Service Level Agreements). These agreements establish clear and quantifiable response and resolution times, ensuring that issues are addressed in a timely manner and that your dashboard is back up and running as quickly as possible.
Patching and security.
In today's digital landscape, security is of vital importance. While security issues with Plesk are rare, it is crucial to have proactive measures to address any threats. Our Plesk support service is prepared to handle potential risks in a timely and efficient manner, while also ensuring the overall security of the underlying Linux system.
To begin with, we ensure an open and timely flow of communication. In the event of a security issue, we will inform you directly about the implications and possible solutions, as quickly as possible. This means that You will always be informed about any potential security issues, whether at the level of Plesk or the Linux operating system, and the actions we are taking to resolve them.
A key aspect of our service is vulnerability monitoring. Our team of experts is constantly working to identify and evaluate possible vulnerabilities that could compromise the security of your Plesk environment. This proactive approach allows us to prevent problems before they impact your services.
Additionally, our service includes security notifications. If we identify a potential threat or vulnerability, we will notify you immediately, providing you with details of the nature of the problem and the actions we are taking to neutralize it. With this combination of monitoring, communication, and proactive actions, we help you maintain a secure Plesk environment, with particular attention to the security of the underlying Linux system.
Software Updates
In the constantly evolving context, It's critical to keep your systems updated with the latest software releases to ensure optimal performance and security. With this in mind, our Plesk support service takes care of providing you with the latest versions of Plesk and updated documentation, in a timely and reliable manner.
But we don't just provide you with update files. Our team of experts will personally take care of keeping Plesk up to date on your systems. We'll take care of the entire process, from checking compatibility to installing updates, including configuration and post-installation testing to ensure everything works properly after the update.
Our service includes the secure download of update files, their installation and monitoring of the system to identify any problems or anomalies, so as to guarantee maximum stability and security.
Documentation support
In our Plesk support service, we are committed to providing you with comprehensive and timely support for any problems or questions you may have. Whether you're trying to understand a specific section of the documentation or are having a problem with your control panel, our team of experts is here to help.
We guarantee a precise and comprehensive response to your question within the time period established in the agreed Service Level Agreement (SLA). Our goal is to offer a fast and accurate assistance service, which allows you to solve any problem and continue your work with minimal interruptions.
In addition to solving your specific problem, we also try to provide you with the information and skills needed to avoid similar problems in the future. In this way, we not only solve your current questions or problems, but also help you become more independent and confident in managing your Plesk control panel.
Operating on premise and on the major Cloud Providers.
On Premise assistance in your company or on Cloud systems.
Are you curious to understand the advantages of the cloud or are you considering migrating your infrastructure to the cloud? We are the ideal partner to guide you in this process. With our consolidated experience and deep knowledge of On Premise and Cloud solutions, we offer you safe and reliable guidance in every step of your digital transition.
Our system support service, Plesk and derivatives, it is available not only for On Premise solutions at your company facility, but also on the main global suppliers and Cloud providers.
You can count on our professional assistance on Enterprise Cloud platforms such as Alibaba, Azure, AWS, Google Cloud, IBM Cloud, Hetzner, OVH, Linode, Digital Ocean and many others. Submit a support ticket to our helpdesk at any time, and our team will be ready to intervene wherever you are. With us, your infrastructure is always in expert hands.
Compliant with GDPR regulations
Do not risk penalties for non-compliance with the GDPR regulation on data protection.
Our company, as a European entity with European data centers certified according to ISO 27001, is fully compliant with the General Data Protection Regulation (GDPR). Our data centers are managed by staff with nationality and residence within the European Union, thus ensuring a high level of security and regulatory compliance.
We ensure that all data, technical support requests, and tickets related to your systems on Plesk are treated in accordance with the most rigorous privacy and security standards. In particular, all data remains archived within the borders of the European Union and is destroyed within a period of 30 days from the conclusion of the processing.
This is to ensure full compliance with Regulation (EU) 2016/679 of the European Parliament, as well as its subsequent amendmentsee of the best practices in the sector. Our focus on compliance and security is at the heart of our Plesk support service, ensuring that your data is always protected and handled with the utmost care.
FAQs
Plesk is a web server control panel that allows system administrators and website owners to easily manage hosting resources such as websites, databases, email accounts, and server configurations. With an intuitive graphical interface, Plesk offers a wide range of tools that simplify the administration of servers and web services, eliminating the need to operate directly from a terminal.
In addition to allowing you to configure web servers such as Apache and NGINX, Plesk allows you to manage relational databases such as MySQL and PostgreSQL, administer email accounts and configure backups and restores. Additionally, Plesk supports advanced features like Docker, allowing you to run and manage containers directly from its interface.
Plesk offers a broad ecosystem of extensions that expand its functionality, allowing integration with DevOps tools, automation platforms, and security software. The control panel is designed to be versatile and fit a wide range of hosting scenarios, from small businesses to large service providers.
In summary, Plesk is a complete hosting environment management tool, ideal for anyone who wants a simplified solution for administering servers and web services, with the flexibility to customize the system to suit your specific needs.
The advantages of using Plesk are many. First of all, the control panel offers an intuitive interface, which makes managing servers and websites simple and accessible even for those without technical experience. With Plesk, you can set up web servers like Apache and NGINX, manage relational databases like MySQL and PostgreSQL, and administer email accounts with ease. The platform also supports Docker, allowing you to run and manage containers directly from the interface. Another advantage is flexibility: Plesk is suitable for various hosting scenarios, from small businesses to large service providers, thanks to its scalability and ability to integrate extensions and DevOps tools. Security is another focus, with features like firewalls, malware scanning, and advanced configurations to protect your server and data. Additionally, Plesk benefits from a large community of users and developers who share resources and knowledge, while also offering a dedicated support service to resolve issues and answer questions. Ultimately, Plesk is a versatile and secure option that simplifies management of your hosting environment, while offering flexibility and integration with other technologies.
We are not Plesk's official support service, but Managed Server Srl is a systems engineering company with decades of experience in Linux systems, and we have known Plesk for over a decade. The advantage of our assistance compared to the official Plesk one is that we offer rapid support in Italian at competitive costs, covering a wide range of topics, not only related to the Plesk panel. Thanks to our experience, we can solve complex problems and provide customized solutions, optimizing your hosting environment.
We can operate across heterogeneous environments and work with most of the world's vendors and data centers. This allows us to provide high-level assistance and consultancy, guaranteeing versatile and adaptable support. Whether you are using Dedicated Servers, VPS, cloud environments or combinations of these solutions, our team of experts can help you set up, manage and optimize your system. We are ready to face any challenge, offering a flexible service geared to your specific needs.
The support and consulting services offered for Plesk cover a wide range of needs to ensure smooth and secure management of your hosting environment. For starters, we offer technical support that covers troubleshooting, installation, and configuration of Plesk. If you have specific questions about web server, database or email setup, our team of experts is ready to provide you with detailed answers and effective solutions.
Additionally, we offer consulting services that can help you optimize the performance of your Plesk environment. This includes recommendations on how to improve security, set up backups and monitor system performance. We can also help you with the migration from other control panels to Plesk, ensuring that everything works correctly during the process.
Another key service is training. If you want to become more proficient in managing Plesk, we offer customized training sessions that will help you master the control panel features. These sessions can be tailored to your needs, whether you are looking to improve your basic knowledge or want to delve into more advanced aspects.
Finally, we offer monitoring and maintenance services. Our team can monitor your Plesk system for anomalies or security issues and take quick action to resolve them. This service ensures that your hosting environment remains secure and performing over time.
In summary, our Plesk support and consultancy services are designed to cover all your needs, from configuration to ongoing maintenance, ensuring a stable and reliable hosting experience.
Knowing whether you need Plesk support depends on several factors related to the management of your hosting environment and your technical skills. If you experience frequent problems with your control panel setup, difficulty managing your websites, databases, or email services, or have questions about security or best practices, a support service can be of great help.
Another sign that you may need assistance is how long it takes you to resolve problems. If you struggle to find quick, effective solutions when technical problems arise, a specialized Plesk support team can provide you with timely assistance, reducing downtime and allowing you to focus on your business.
If you are planning a migration to Plesk from another control panel or plan to expand your hosting environment, a support service can help you manage these processes seamlessly. Additionally, if your hosting environment needs to meet specific security and compliance requirements, expert support at Plesk can ensure that all standards are met.
Finally, if you want to improve your skills in using Plesk or receive training on advanced features, a support service can provide customized sessions to help you become more independent in managing your hosting environment.
In summary, if you face frequent technical problems, need configuration support, need advanced security, or are planning significant changes to your Plesk environment, a support service can be the ideal solution to ensure smooth and efficient management.
Yes, we sell Plesk licenses. We are authorized resellers and offer licenses at competitive costs, ideal for both VPS, Cloud and Dedicated Servers. If you're looking to implement Plesk in your hosting environment, we can provide the solution that best suits your needs, with licenses that accommodate a wide range of configurations and scalability requirements. With our service, you will not only receive Plesk licenses at great prices, but you will also have access to our technical support and consultancy, ensuring you get the most out of your control panel.
On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).
Disclaimer and legal notices: Plesk® and Linux® are registered trademarks. In particular, Plesk® is a registered trademark of Plesk International GmbH, while Linux® is a registered trademark of Linus Torvalds in the United States and other countries. MANAGED SERVER SRL is not affiliated, sponsored, or otherwise associated with either Plesk International GmbH or Linus Torvalds, and does not represent either of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.
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