Prestashop assistance

Do you need assistance for your Prestashop site? Custom module development, template development, speed optimization, module update and maintenance, malware removal and much more.
Starting from only 97 € / month
Prestashop Professional Assistance
Years of experience
Linux Managed Servers
Prestashop sites under management
Average ticket resolution time
Chosen and adopted by over 5000 online companies
Due to NDA agreements and confidentiality requirements, we cannot disclose all of our customers.
These are some of the companies we collaborate with or have collaborated with.

Are you looking for Prestashop Support?

Get one-time or ongoing support for your Prestashop site

Are you looking for the best 24/24 Prestashop support services? Prestashop support and maintenance services help you to manage your websites, such as monitoring and updating of Prestashop cores, themes and modules, backup, performance optimization, etc.

Maintaining a Prestashop website can be a daunting task especially if you are not a tech savvy person. Even if you have the right technical skills, you may not want to spend an hour every day managing your Prestashop site. Instead of keeping Prestashop, you can focus on producing great content and growing your online business.
Marco Marcoaldi Linux Managed Server Server Managed system engineer
Marco Marcoaldi
Founder & Systems Engineer Managed Server

Advantages of our Prestashop Assistance

Prestashop ad hoc support

Prestashop professional support services by experts. Submit your support ticket to our helpdesk, no matter if it is a solution or a development activity, our team will take care of it.

Safe updates

We will update your Prestashop system for you, securely and completely. Your site will be updated with the latest Prestashop theme and modules, as well as tested for usability.

Speed ​​optimization

A faster website means better performance. We will optimize the speed of your website so that you can get the most out of your website and hosting service.

Cloud backup

Our backup service automatically archives all your content to the cloud. This means we can restore a blocked or damaged website in minutes.

Activity time monitoring

Downtime is the enemy. We will monitor your site and notify you if it doesn't work. Our 24/24 support team will resolve the issue immediately.

24/7 security

Our Security Scanner monitors changes in Prestashop core files and helps prevent hacking by scanning your site for known Prestashop vulnerabilities.

How can we help you?

WooCommerce Tantum Support

A Single Fix

Tell us the problem

Use our ticket system to submit a detailed description of the problem you are experiencing, then we will ask you for your login details so we can fix your site.

Troubleshooting and Repair

We will copy your website to the staging environment to debug the problem without harming the live website in the process. After we fix the problem, we'll apply the fix to the live site.

Pay for the results

After reviewing your website and confirming that the fix was 100% successful, we will send you the payment link followed by a regular invoice.

Continuous Prestashop Support

24/24 support and monitoring

A professional Prestashop support service from experts. Submit a customer support ticket at any time to our helpdesk and our team will take care of it.

Better performance

We will improve the security and optimize the performance of your website by making it faster and more responsive. With Managed Server, you can get the most out of your website and hosting service without being a technician and without having to spend crazy bucks.

Save time and money

While we take care of your website, you can use your free time to focus on growing your business.


Compliant with GDPR regulations

Do not risk penalties for non-compliance with the GDPR regulation on data protection.


Our company complies with the GDPR regulation as it is a European company, with European Datacenters certified ISO 27001 and managed by personnel of European nationality and residence.

The data remain stored within the European borders as required by the Rules (EU) 2016/679 of the European Parliament and subsequent amendments.

And if you use our optimized Prestashop Hosting you will get

Very fast site

You get excellent loading time on each store, supported by the optimized hosting speed of the managed Prestashop site.

Daily Backups

Get fully automated daily backups with a 7 day retention period for your Prestashop.

Free SSL Certificate

Let's Encrypt free SSL certificate to strengthen trust and improve the positioning of your Prestashop e-commerce, and on request also commercial certificates.

ISO 27001 datacenter

European datacenter certified ISO 27001 and compliant with the GDPR regulation. Backup systems, redundant power supply, and over 7Terabit of global connectivity.

Security & DDOS

We will keep your Prestashop site safe and secure. DDOS Layer 3 and Layer 7 protection included in all hosting plans for an always online site.

The best technologies

Varnish Cache, Memcached, REDIS.IO, NGINX, TCP BBR, mod_pagespeed, PHP-FPM 7.1 / 7.2 / 7.3 / 7.4, Percona Server, for the best performance on the market.

SEO Compliant Hosting

The server-side configuration complies with SEO requests and Google AMP technologies, Facebook Instant Article, as well as the best known best practices.

24/7 expert support

Our Prestashop expert team is available 24/24, 7 days a year, by phone, ticket and email.

Migration and optimization are included for free.


Of course, our staff is concerned with solving even a single one-off problem. Considering that we cannot know in advance the extent of the problem nor the difficulty of solving it, we will evaluate both the specific problem and the feasibility, indicating the best price for the resolution starting from € 47 per intervention.

The monthly financial support must be assessed on the basis of the size of the site and the features present with the bonus / malus formula as in the insurance sector. A Prestashop site with 5 modules is reasonably easier to maintain than a Prestashop site with 40 modules. Therefore the work to be done is greater, with a greater expenditure of time and energy and with inevitably higher costs.

Precisely for this reason we will evaluate your Prestashop installation, your Hosting provider, the features you are using in order to reserve you the best price for a highly professional service managed by Prestashop developers, Linux systems and SEOs with decades of experience.

Unlike many other solutions on the Prestashop Assistance market we would never allow ourselves to give reference prices without first examining your site.

Based on your requests and needs, we also develop customized Prestashop Modules, where there are no solutions already available to implement on your Prestashop site and therefore solve your need.

The purpose of our Prestashop Assistance service is to find the best solution to your problem, and often some of the needs that are communicated to us can be satisfied using existing Prestashop modules or a combination of them.

It will be the responsibility of our team of developers to evaluate the best solution available and to propose customized and tailored development solutions if necessary.

Of course, we also develop themes for Prestashop based on the customer's indications or by understanding their needs and the application scope of use.

In fact, it is not always necessary or advisable to develop a theme from scratch for obvious reasons of timing and costs, however if indispensable our team of Prestashop developers has the skills to be able to develop any theme from scratch for any need, starting from Wireframe, Mockup Photoshop or other graphics and illustration programs.

Our Prestashop Support Service is equipped with a specific service for removing malware and viruses on WordPress. We invite you to visit our service WordPress Malware Removal which is fully compatible with Prestashop infection removal procedures if your problem is to have an infected site.

Yes of course. One of our Senior technicians will take care of optimizing your Prestashop site and making it perfectly compatible and compliant with the intended purposes, taking care to configure in detail the cache and cache cleaning, amp pages and instant articles if your site makes use of this. technology.

In some cases, the current Hosting on which the site is hosted may not be adequate due to the lack of specific technologies necessary for adequate optimization. If you fall into this case we will explain the limitations of your current hosting and we will give you some options including the transition to our optimized systems.

If requested, we can certainly work towards the optimization of Core Web Vitals and improve your Google Pagespeed score. Specifically, we deal with the minification of static resources such as JS and CSS, the use of webp images compatibly with browsers not yet supported such as Safari and iOS, the defer or delay of javascript, as well as the lowering of the Time To First Byte. less than 300ms.

Since around 2012 we have decided to verticalize our knowledge on the slowest, heaviest but most popular CMS of the moment, namely WordPress, WooCommerce and Prestashop. Since our work and our optimization are problematic by their nature, it is certainly more evident and tangible in the total satisfaction of the customer who finds himself moving from a slow and cumbersome site to a decidedly performing and snappy one.

In order to avoid any remote danger of hacker attacks, human error or accidental loss, we take care to make at least three daily backups with three different technologies in order to always have at least one usable backup available. In the case of blogs that produce a lot of content, we also provide hourly backups. We have the possibility, if required, to insure your business and your site with additional insurance for a coverage of up to ten thousand euros in the event of data loss. Firewall Hardware and DDOS mitigation systems make our service the flagship even for the most demanding customers who manage important business with revenues in the order of several million euros.

All our contracts are valid for 12 months with monthly payment and are not binding except for the single month.

On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).

They made use of our services and our know-how.


DDOS protection with Arbor Networks
& CloudFlare.

Hosting Provider Anti DDOS Arbor

Do you have doubts? Not sure where to start? Contact us

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INFORMATION is the leading Italian provider of high performance hosting solutions. Our subscription model is affordable and predictable, so customers can access our reliable hosting technologies, dedicated servers and the cloud. also offers excellent support and consulting services on Hosting of the main Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Magento.

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Do you need Prestashop support?

We're here for help you

However, we need more information regarding the Prestashop issue.

Fill in the request for assistance in all fields. We will evaluate the problem described and you will be contacted within 60 minutes by one of our Prestashop technical consultants to agree on how to proceed.