PrestaShop ® support

Do you need assistance with your PrestaShop site?

Custom module development, template development, speed optimization, module update and maintenance, malware removal and much more.
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Support-PrestaShop
15
Years of experience
There are 1000+
Linux Managed Servers
There are 100+
PrestaShop sites in Management
12ore
Average ticket resolution time
More than 5000 companies have used our services
Due to NDA agreements and confidentiality requirements, we cannot disclose all brands.
These are some of the companies that use or have used our services, including through third parties.

Are you looking for assistance with PrestaShop ®?

Get one-time or ongoing support for your PrestaShop ® site

Are you looking for the best 24/24 PrestaShop support services? PrestaShop support and maintenance services help you manage your websites, such as monitoring and updating Prestashop core, themes and modules, backups, performance optimization, etc.

Maintaining a PrestaShop website can be a daunting task, especially if you are not a tech-savvy person. Even if you have the right technical expertise, you may not want to spend an hour every day managing your PrestaShop site. Instead of maintaining PrestaShop, you can focus on producing great content and growing your online business.
Marco Marcoaldi - Founder Managed Server Srl
Marco Marcoaldi
Founder & Systems Engineer Managed Server

Benefits of our PrestaShop ® Support

Prestashop ad hoc support

Prestashop professional support services by experts. Submit your support ticket to our helpdesk, no matter if it is a solution or a development activity, our team will take care of it.

Safe updates

We will update your Prestashop system for you, securely and completely. Your site will be updated with the latest Prestashop theme and modules, as well as tested for usability.

Speed ​​optimization

A faster website means better performance. We will optimize the speed of your website so that you can get the most out of your website and hosting service.

Cloud backup

Our backup service automatically archives all your content to the cloud. This means we can restore a blocked or damaged website in minutes.

Activity time monitoring

Downtime is the enemy. We will monitor your site and notify you if it doesn't work. Our 24/24 support team will resolve the issue immediately.

24/7 security

Our Security Scanner monitors changes in Prestashop core files and helps prevent hacking by scanning your site for known Prestashop vulnerabilities.

How can we help you?

WooCommerce Tantum Support

A Single Fix

Tell us the problem

Use our ticket system to submit a detailed description of the problem you are experiencing, then we will ask you for your login details so we can fix your site.

Troubleshooting and Repair

We will copy your website to the staging environment to debug the problem without harming the live website in the process. After we fix the problem, we'll apply the fix to the live site.

Pay for the results

After reviewing your website and confirming that the fix was 100% successful, we will send you the payment link followed by a regular invoice.

Continuous Prestashop Support

24/24 support and monitoring

A professional Prestashop support service from experts. Submit a customer support ticket at any time to our helpdesk and our team will take care of it.

Better performance

We will improve the security and optimize the performance of your website by making it faster and more responsive. With Managed Server, you can get the most out of your website and hosting service without being a technician and without having to spend crazy bucks.

Save time and money

While we take care of your website, you can use your free time to focus on growing your business.

Ongoing PrestaShop support
PrestaShop development

PrestaShop development

Custom solutions for specific problems.

Build your website or e-commerce like never before with our specialized PrestaShop development services.

Don't settle for standard solutions when you can have optimal, high-performance solutions specially designed for you.

We develop themes and modules tailored to your needs, guaranteeing you a unique, high-performance platform in perfect harmony with your business. Thanks to our experience in the field of Web Performance and our specific expertise in PHP development for PrestaShop, we can take your online presence to the next level.

Performance improvement e Core Web Vitals

Improve Google Web Vitals signals

Optimize the performance of your PrestaShop or e-commerce site with our service dedicated to Google optimization Core Web Vitals.

With a focus on key metrics such as Largest Contentful Paint, First Input Delay and Cumulative Layout Shift, we offer tailor-made solutions to improve the speed, responsiveness and visual stability of your PrestaShop site.

Improve your Google Web Vitals signals and position yourself better in search results, ensuring an exceptional user experience for your users.

Improve Google Core web Vitals
Professional WooCommerce Support

Malware removal and security.

Don't become a victim of hackers and Malware.

Guarantee maximum security for your PrestaShop or e-commerce site with our specialized Malware Removal and Advanced Protection service.

Face hacker attacks and neutralize threats in real time thanks to our tailor-made solutions. With our experience in Linux systems and Information Security, we scan, clean and strengthen your PrestaShop site, to ensure an online presence that is always safe and reliable.

Don't let vulnerabilities compromise your business: choose our expertise for a 360-degree defense.

Hosting optimized for PrestaShop

We have created the perfect hosting already in use by the best Italian PrestaShop e-commerce sites.

We have created the perfect hosting, already chosen by the best Italian editorial sites. Our hosting service is an in-house solution developed by our expert systems team, based on an Enterprise-level server stack.

With the use of acceleration software such as NGINX, Varnish, REDIS and Memcached, and the support of the most advanced technologies such as HTTP/3, the QUIC protocol, PHP 8, Zend OP Cache and PHP JIT, we offer the best performance on the market.

Enjoy latencies TTFB less than 30 ms in Europe and Webp and Brotli support, for an exceptional user experience. The security of your data is guaranteed by a redundant double daily geographic backup with 60-day data retention.

Furthermore, we guarantee intervention times of less than 15 minutes on blocking problems. Choose excellence, choose our Hosting

PrestaShop Hosting
hosting-gdpr

Compliant with GDPR regulations

Do not risk penalties for non-compliance with the GDPR regulation on data protection.

 

Our company complies with the GDPR regulation as it is a European company, with European Datacenters certified ISO 27001 and managed by personnel of European nationality and residence.

The data remain stored within the European borders as required by the Rules (EU) 2016/679 of the European Parliament and subsequent amendments.

And if you use our optimized PrestaShop Hosting you will get

Very fast site

You get excellent loading time on each store, supported by the optimized hosting speed of the managed Prestashop site.

Daily Backups

Get fully automated daily backups with a 7 day retention period for your Prestashop.

Free SSL Certificate

Let's Encrypt free SSL certificate to strengthen trust and improve the positioning of your Prestashop e-commerce, and on request also commercial certificates.

ISO 27001 datacenter

European datacenter certified ISO 27001 and compliant with the GDPR regulation. Backup systems, redundant power supply, and over 7Terabit of global connectivity.

Security & DDOS

We will keep your Prestashop site safe and secure. DDOS Layer 3 and Layer 7 protection included in all hosting plans for an always online site.

The best technologies

Varnish Cache, Memcached, REDIS.IO, NGINX, TCP BBR, mod_pagespeed, PHP-FPM 7.1 / 7.2 / 7.3 / 7.4, Percona Server, for the best performance on the market.

SEO Compliant Hosting

The server-side configuration complies with SEO requests and Google AMP technologies, Facebook Instant Article, as well as the best known best practices.

24/7 expert support

Our Prestashop expert team is available 24/24, 7 days a year, by phone, ticket and email.

Migration and optimization are included for free.

FAQ

Of course, our staff is concerned with solving even a single one-off problem. Considering that we cannot know in advance the extent of the problem nor the difficulty of solving it, we will evaluate both the specific problem and the feasibility, indicating the best price for the resolution starting from € 47 per intervention.

The monthly financial support must be assessed on the basis of the size of the site and the features present with the bonus / malus formula as in the insurance sector. A Prestashop site with 5 modules is reasonably easier to maintain than a Prestashop site with 40 modules. Therefore the work to be done is greater, with a greater expenditure of time and energy and with inevitably higher costs.

Precisely for this reason we will evaluate your Prestashop installation, your Hosting provider, the features you are using in order to reserve you the best price for a highly professional service managed by Prestashop developers, Linux systems and SEOs with decades of experience.

Unlike many other solutions on the Prestashop Assistance market we would never allow ourselves to give reference prices without first examining your site.

Based on your requests and needs, we also develop customized Prestashop Modules, where there are no solutions already available to implement on your Prestashop site and therefore solve your need.

The purpose of our Prestashop Assistance service is to find the best solution to your problem, and often some of the needs that are communicated to us can be satisfied using existing Prestashop modules or a combination of them.

It will be the responsibility of our team of developers to evaluate the best solution available and to propose customized and tailored development solutions if necessary.

Of course, we also develop themes for Prestashop based on the customer's indications or by understanding their needs and the application scope of use.

In fact, it is not always necessary or advisable to develop a theme from scratch for obvious reasons of timing and costs, however if indispensable our team of Prestashop developers has the skills to be able to develop any theme from scratch for any need, starting from Wireframe, Mockup Photoshop or other graphics and illustration programs.

Our Prestashop Support Service is equipped with a specific service for removing malware and viruses on WordPress. We invite you to visit our service WordPress Malware Removal which is fully compatible with Prestashop infection removal procedures if your problem is to have an infected site.

Yes of course. One of our Senior technicians will take care of optimizing your Prestashop site and making it perfectly compatible and compliant with the intended purposes, taking care to configure in detail the cache and cache cleaning, amp pages and instant articles if your site makes use of this. technology.

In some cases, the current Hosting on which the site is hosted may not be adequate due to the lack of specific technologies necessary for adequate optimization. If you fall into this case we will explain the limitations of your current hosting and we will give you some options including the transition to our optimized systems.

If requested, we can certainly work towards the optimization of Core Web Vitals and improve your Google Pagespeed score. Specifically, we deal with the minification of static resources such as JS and CSS, the use of webp images compatibly with browsers not yet supported such as Safari and iOS, the defer or delay of javascript, as well as the lowering of the Time To First Byte. less than 300ms.

Since around 2012 we have decided to verticalize our knowledge on the slowest, heaviest but most popular CMS of the moment, namely WordPress, WooCommerce and Prestashop. Since our work and our optimization are problematic by their nature, it is certainly more evident and tangible in the total satisfaction of the customer who finds himself moving from a slow and cumbersome site to a decidedly performing and snappy one.

In order to avoid any remote danger of hacker attacks, human error or accidental loss, we take care to make at least three daily backups with three different technologies in order to always have at least one usable backup available. In the case of blogs that produce a lot of content, we also provide hourly backups. We have the possibility, if required, to insure your business and your site with additional insurance for a coverage of up to ten thousand euros in the event of data loss. Firewall Hardware and DDOS mitigation systems make our service the flagship even for the most demanding customers who manage important business with revenues in the order of several million euros.

All our contracts are valid for 12 months with monthly payment and are not binding except for the single month.

On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).

Disclaimer and legal notices: PrestaShop® is a registered trademark of PrestaShop SA, located at 12 Rue d'Amsterdam, 75009 Paris, France. MANAGED SERVER SRL is not affiliated, sponsored, authorized or otherwise associated with PrestaShop SA, and does not represent PrestaShop SA in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.

Hosting with DDOS protection included

DDOS protection and mitigation with Arbor Networks & CloudFlare ®

Arbor Networks Netscout Division
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Do you have doubts? Don't know where to start? Contact us!

We have all the answers to your questions to help you make the right choice.

Chat with us

Chat directly with our presales support.

0256569681

Contact us by phone during office hours 9:30 - 19:30

Contact us online

Open a request directly in the contact area.

INFORMATION

Managed Server Srl is a leading Italian player in providing advanced GNU/Linux system solutions oriented towards high performance. With a low-cost and predictable subscription model, we ensure that our customers have access to advanced technologies in hosting, dedicated servers and cloud services. In addition to this, we offer systems consultancy on Linux systems and specialized maintenance in DBMS, IT Security, Cloud and much more. We stand out for our expertise in hosting leading Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Joomla, OpenCart and Magento, supported by a high-level support and consultancy service suitable for Public Administration, SMEs and any size.

Red Hat, Inc. owns the rights to Red Hat®, RHEL®, RedHat Linux®, and CentOS®; AlmaLinux™ is a trademark of AlmaLinux OS Foundation; Rocky Linux® is a registered trademark of the Rocky Linux Foundation; SUSE® is a registered trademark of SUSE LLC; Canonical Ltd. owns the rights to Ubuntu®; Software in the Public Interest, Inc. holds the rights to Debian®; Linus Torvalds owns the rights to Linux®; FreeBSD® is a registered trademark of The FreeBSD Foundation; NetBSD® is a registered trademark of The NetBSD Foundation; OpenBSD® is a registered trademark of Theo de Raadt. Oracle Corporation owns the rights to Oracle®, MySQL®, and MyRocks®; Percona® is a registered trademark of Percona LLC; MariaDB® is a registered trademark of MariaDB Corporation Ab; REDIS® is a registered trademark of Redis Labs Ltd. F5 Networks, Inc. owns the rights to NGINX® and NGINX Plus®; Varnish® is a registered trademark of Varnish Software AB. Adobe Inc. holds the rights to Magento®; PrestaShop® is a registered trademark of PrestaShop SA; OpenCart® is a registered trademark of OpenCart Limited. Automattic Inc. owns the rights to WordPress®, WooCommerce®, and JetPack®; Open Source Matters, Inc. owns the rights to Joomla®; Dries Buytaert holds the rights to Drupal®. Amazon Web Services, Inc. holds the rights to AWS®; Google LLC holds the rights to Google Cloud™ and Chrome™; Facebook, Inc. owns the rights to Facebook®; Microsoft Corporation holds the rights to Microsoft®, Azure®, and Internet Explorer®; Mozilla Foundation owns the rights to Firefox®. Apache® is a registered trademark of The Apache Software Foundation; PHP® is a registered trademark of the PHP Group. CloudFlare® is a registered trademark of Cloudflare, Inc.; NETSCOUT® is a registered trademark of NETSCOUT Systems Inc.; ElasticSearch®, LogStash®, and Kibana® are registered trademarks of Elastic NV This site is not affiliated, sponsored, or otherwise associated with any of the entities mentioned above and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders. Any other trademarks mentioned belong to their registrants. MANAGED SERVER® is a registered trademark at European level by MANAGED SERVER SRL Via Enzo Ferrari, 9 62012 Civitanova Marche (MC) Italy.

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