One of the problems with which we are used to "fight" as a Hosting company are not hackers or DDOS attacks, but rather the commercial coupons and sellers of other Hosting companies.
The latter figures who do their job very well, selling without scruple, allowing themselves to tell tall tales and give guarantees to their customers, bordering on misleading advertising or fraud.
How do you, a hosting vendor, tell someone else's potential customer "Yes, we are able to guarantee 10000 users connected in real time” without having verified the checkout process, the flow, having profiled queries, and CPU load?
In fact, as technicians we often have to deal with requests for sites that perhaps are on a different supplier than ours and that due to performance problems that have persisted over time and despite repeated requests from the customer, eventually pass to ours. management by finding relief and solutions to seemingly insurmountable issues on the other supplier.
However, it also happens that the same supplier who is unable to keep a Prestashop online with 1000 connected users (from which we take dozens of customers every year due to performance problems), manages to take one of our customers who has paid 10 per minute with our service.
Obviously our client does not know and does not know of the failure cases of that supplier and in the absence of awareness decides to migrate everything to their infrastructure, solely and exclusively on the "word" of the good salesman on duty.
We therefore always advise all those who need to evaluate the qualities of a hosting provider to evaluate case studies, portfolios and check with any incoming provider who have managed projects with similar technologies and traffic before migrating to the new provider.
Why evaluate portfolios and case studies?
Hosting provider case studies are documents that describe a company's past experiences in providing hosting services to its customers. These case studies are important because they provide a detailed overview of a hosting provider's ability to handle projects of different sizes and types.
In addition, case studies can be used to understand the limitations of a hosting provider and evaluate whether it is suitable for your needs. For example, if a hosting provider has been successful in handling large or high-traffic projects then they are likely to be able to handle similar or larger projects as well. Conversely, if a hosting provider is inexperienced in handling large projects, they may not be suitable for these types of projects.
Sometimes a similar project, but managed with different technologies can give different and different results and therefore with completely different evaluations. Maybe a similar project with WooCommerce does not necessarily behave in the same way as a similar project created with Prestashop, and therefore you should always be very careful and extremely "surgical" when evaluating a supplier.
The job of the salesperson in a hosting provider is often unrelated to that of the technical department. The commercial has the task of selling the company's services to customers, regardless of the feasibility or otherwise of the project and the customer's requests. Therefore, it is important for the client to always check the client portfolio, case studies and similar project successes before choosing a hosting provider.
The client portfolio of a hosting provider should include a list of all clients who have used the company's services. This can be useful to understand the scale of projects that the company is able to manage and to verify if they have experience with projects similar to the client's.
Successful case studies from similar projects can provide insight into how a hosting provider addressed specific project challenges and overcame any difficulties. This can help the client assess whether the company is living up to expectations and whether it is capable of handling projects similar to their own.
What problems could you run into by not verifying the suitability for your project?
If you don't check the performance and capabilities of a hosting provider, there are several issues that can arise. First, the site may load slowly, which can be frustrating for users and hurt the user experience. Also, if your site is often down or unavailable, you may lose visibility and customers.
Also, if the hosting provider does not have enough capacity to handle the site traffic, there may be server overload issues, which can cause the site to crash. This can be especially problematic if the site is used for commercial purposes or to share important information.
Also, a non-performing hosting provider can have a negative impact on site indexing in search engines. In fact, search engines take into consideration the speed of the site in processing the search results; therefore, a slow site can be penalized in terms of ranking in the results. Also, an untrusted hosting provider can cause site access problems for search engine crawlers, which can prevent site pages from being indexed.
In conclusion, it is important that the client always check the client portfolio, case studies and similar project successes of a hosting provider before choosing it. This can help avoid malfunctions, crashes or downtime and ensure that the company is able to handle projects similar to your needs.