New management of requests and support through tickets. - ­čĆć Managed Server
November 29, 2018

New management of requests and support through tickets.

Managing technical requests can be very complex, especially if users decide to use the most diverse methods of reporting interventions and opening requests.

In this regard, applying one of the Pareto principles that we most appreciate, briefly summarized in "Do less and do better", we decided after the difficulty that emerged in receiving requests via email, Facebook, LinkedIN, by telephone, to adopt an online ticketing system for manage all aspects relating to reporting problems, requesting new features and more generally everything concerning the technical aspect of our current customers.

The main advantages:

The use of a ticketing system allows us to obtain advantages for both us and the customer:

  1. No communication lost.
  2. No mail not delivered or ended up in SPAM
  3. Priority of the ticket based on urgency
  4. Customer Archive History
  5. Integration with Time tracking, CRM, and Newsletter systems.

We have therefore put into production after an initial test period the new technical support that you can find at this address:

https://managedserver.it/supporto

If you need to open technical requests, we invite you to no longer use the old forms of contact but only use tickets.

Thank you.

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INFORMATION

Managed Server Srl is a leading Italian player in providing advanced GNU/Linux system solutions oriented towards high performance. With a low-cost and predictable subscription model, we ensure that our customers have access to advanced technologies in hosting, dedicated servers and cloud services. In addition to this, we offer systems consultancy on Linux systems and specialized maintenance in DBMS, IT Security, Cloud and much more. We stand out for our expertise in hosting leading Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Joomla, OpenCart and Magento, supported by a high-level support and consultancy service suitable for Public Administration, SMEs and any size.

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