New management of requests and support through tickets.

Managing technical requests can be very complex, especially if users decide to use the most diverse methods of reporting interventions and opening requests.

In this regard, applying one of the Pareto principles that we most appreciate, briefly summarized in "Do less and do better", we decided after the difficulty that emerged in receiving requests via email, Facebook, LinkedIN, by telephone, to adopt an online ticketing system for manage all aspects relating to reporting problems, requesting new features and more generally everything concerning the technical aspect of our current customers.

The main advantages:

The use of a ticketing system allows us to obtain advantages for both us and the customer:

1. No communication lost.
2. No mail not delivered or ended up in SPAM
3. Priority of the ticket based on urgency
4. Customer Archive History
5. Integration with Time tracking, CRM, and Newsletter systems.

We have therefore put into production after an initial test period the new technical support that you can find at this address:

https://managedserver.it/supporto

If you need to open technical requests, we invite you to no longer use the old forms of contact but only use tickets.

Thank you.

Marco Marcoaldi

Born in 1981 and internet user since 1994, electronic and electrotechnical expert in the telecommunications sector, I attended the degree course in Information Technologies at the University of Camerino. I have been a GNU Linux system administrator since 2005. Founder and majority shareholder in Managed Server Srl, I am focused on Linux systems engineering and web performance of the main CMSs including WordPress / WooCommerce / Prestashop / Magento.

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