November 29, 2018

New management of requests and support through tickets.

Managing technical requests can be very complex, especially if users decide to use the most diverse methods of reporting interventions and opening requests.

In this regard, applying one of the Pareto principles that we most appreciate, briefly summarized in "Do less and do better", we decided after the difficulty that emerged in receiving requests via email, Facebook, LinkedIN, by telephone, to adopt an online ticketing system for manage all aspects relating to reporting problems, requesting new features and more generally everything concerning the technical aspect of our current customers.

The main advantages:

The use of a ticketing system allows us to obtain advantages for both us and the customer:

  1. No communication lost.
  2. No mail not delivered or ended up in SPAM
  3. Priority of the ticket based on urgency
  4. Customer Archive History
  5. Integration with Time tracking, CRM, and Newsletter systems.

We have therefore put into production after an initial test period the new technical support that you can find at this address:

https://managedserver.it/supporto

If you need to open technical requests, we invite you to no longer use the old forms of contact but only use tickets.

Thank you.

Do you have doubts? Don't know where to start? Contact us!

We have all the answers to your questions to help you make the right choice.

Chat with us

Chat directly with our presales support.

0256569681

Contact us by phone during office hours 9:30 - 19:30

Contact us online

Open a request directly in the contact area.

INFORMATION

Managed Server Srl is a leading Italian player in providing advanced GNU/Linux system solutions oriented towards high performance. With a low-cost and predictable subscription model, we ensure that our customers have access to advanced technologies in hosting, dedicated servers and cloud services. In addition to this, we offer systems consultancy on Linux systems and specialized maintenance in DBMS, IT Security, Cloud and much more. We stand out for our expertise in hosting leading Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Joomla, OpenCart and Magento, supported by a high-level support and consultancy service suitable for Public Administration, SMEs and any size.

Red Hat, Inc. owns the rights to Red Hat®, RHEL®, RedHat Linux®, and CentOS®; AlmaLinux™ is a trademark of AlmaLinux OS Foundation; Rocky Linux® is a registered trademark of the Rocky Linux Foundation; SUSE® is a registered trademark of SUSE LLC; Canonical Ltd. owns the rights to Ubuntu®; Software in the Public Interest, Inc. holds the rights to Debian®; Linus Torvalds holds the rights to Linux®; FreeBSD® is a registered trademark of The FreeBSD Foundation; NetBSD® is a registered trademark of The NetBSD Foundation; OpenBSD® is a registered trademark of Theo de Raadt. Oracle Corporation owns the rights to Oracle®, MySQL®, and MyRocks®; Percona® is a registered trademark of Percona LLC; MariaDB® is a registered trademark of MariaDB Corporation Ab; REDIS® is a registered trademark of Redis Labs Ltd. F5 Networks, Inc. owns the rights to NGINX® and NGINX Plus®; Varnish® is a registered trademark of Varnish Software AB. Adobe Inc. holds the rights to Magento®; PrestaShop® is a registered trademark of PrestaShop SA; OpenCart® is a registered trademark of OpenCart Limited. Automattic Inc. owns the rights to WordPress®, WooCommerce®, and JetPack®; Open Source Matters, Inc. owns the rights to Joomla®; Dries Buytaert holds the rights to Drupal®. Amazon Web Services, Inc. holds the rights to AWS®; Google LLC holds the rights to Google Cloud™ and Chrome™; Microsoft Corporation holds the rights to Microsoft®, Azure®, and Internet Explorer®; Mozilla Foundation owns the rights to Firefox®. Apache® is a registered trademark of The Apache Software Foundation; PHP® is a registered trademark of the PHP Group. CloudFlare® is a registered trademark of Cloudflare, Inc.; NETSCOUT® is a registered trademark of NETSCOUT Systems Inc.; ElasticSearch®, LogStash®, and Kibana® are registered trademarks of Elastic NV Hetzner Online GmbH owns the rights to Hetzner®; OVHcloud is a registered trademark of OVH Groupe SAS; cPanel®, LLC owns the rights to cPanel®; Plesk® is a registered trademark of Plesk International GmbH; Facebook, Inc. owns the rights to Facebook®. This site is not affiliated, sponsored or otherwise associated with any of the entities mentioned above and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders. Any other trademarks mentioned belong to their registrants. MANAGED SERVER® is a trademark registered at European level by MANAGED SERVER SRL, Via Enzo Ferrari, 9, 62012 Civitanova Marche (MC), Italy.

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