Customer Service
Amazon AWS ®
Do you have a problem with AWS? Contact us for AWS support.
We help companies make effective and efficient use of the AWS cloud
Looking for assistance on Amazon AWS ®?
The need for collaboration in order to make the best use of the tool
As professionals specialized in Amazon Web Services we offer support on various AWS services for businesses of all sizes. Our service is particularly focused on AWS Support, making us the ideal partner for those customers who aspire to maximize the benefits of the AWS Cloud platform.
In addition to configuring and optimizing AWS cloud infrastructure, our team of AWS Support experts can provide strategic advice to businesses considering AWS as their primary digital transformation platform. This positions us as the perfect partner for companies eager to make the most of the potential and flexibility of AWS.
With our strong focus on AWS Support, we guide businesses on their journey to digital innovation, helping them scale and adapt in an ever-changing marketplace.
Analysis of the customer's project requirements.
Evaluate with awareness. Amazon AWS® is it really the right choice for your business?
Over the past few years we have noticed a worrying trend: companies without complex infrastructure needs are being directed towards solutions such as Amazon AWS®, without a real technical analysis of the requirements.
In many cases, these choices do not arise from an objective assessment of needs, but from decisions that are not fully informed, sometimes influenced by internal figures such as CEOs or IT managers who, in the absence of in-depth system skills, opt for solutions perceived as "safer", but which involve high and difficult to predict costs in the medium to long term.
Our experience shows that Many companies have subsequently migrated from AWS, mainly to contain non-transparent costs related to the pay-per-use pricing model. In these cases, final bills often turn out to be much higher than the initial forecasts, with a direct impact on the IT budget and the sustainability of the infrastructure.
For this reason, we offer an independent consultancy analysis service, aimed at identifying alternative solutions, where applicable, or at optimize and contain costs up to 30% even while remaining on AWS. Our approach is oriented towards efficiency and sustainability: we accompany the client in a strategic and technical evaluation, proposing configurations that are truly consistent with their operational and financial needs.
Analysis and evaluation of the AWS® technologies involved.
Are the technologies you are using really the best fit for your business?
To adopt Amazon AWS® and using it in a truly efficient way are two profoundly different concepts. The AWS ecosystem offers a vast range of services and features, and for this very reason it is easy to fall – even in good faith – into non-optimal architectural choices or inadequate configurations, which can seriously compromise the performance, stability and economic sustainability of your infrastructure.
Signals like decreased efficiency, recurring outages or systemic errors These are obvious warning signs, but also a overspending on oversized or poorly configured services represents a real risk: it can erode profit margins, put pressure on IT budgets and slow business growth.
Through ours specialized consultancy and system supervision, we help you identify any inefficiencies, optimize the resources in use and verify that the adopted architecture is truly consistent with your operational and financial needs. The result? Maximum efficiency, zero waste, and an infrastructure designed to grow with you, safely and sustainably.
Infrastructure migration on Amazon AWS ®
Turnkey migration of your infrastructure to Amazon AWS®
Trust our experience for a complete and risk-free migration of your infrastructure towards Amazon AWS®. Our specialized team will accompany you in every phase of the process, ensuring a smooth, safe transition, tailor-made for your real operational needs.
Through an in-depth preliminary analysis, we define together the most suitable strategy, avoiding the most common critical issues that often arise in poorly planned migrations. Our deep knowledge of the AWS ecosystem allows us to build an efficient, scalable and perfectly integrated infrastructure with your business goals.
Data security is at the heart of our approach: every stage of the transfer is performed following best practices in terms of integrity, confidentiality and protection, ensuring that nothing is compromised.
We know how important it is ensure business continuity: for this reason, we plan the migration in order to minimize the impact on your business, choosing strategic operating windows to avoid interruptions.
With Managedserver.it, your migration to Amazon AWS it's not just a technological change, but a strategic evolution, managed with precision and oriented towards maximum return on investment.
AWS ® Management
Business Continuity Guaranteed. Specialized Support and Management on AWS and Cloud Infrastructure — 24/7/365
We offer a service of advanced support, proactive management and continuous monitoring of your infrastructure on Amazon AWS®, tailor-made to meet the specific needs of your organization.
Our solution is not a simple generic assistance, but a highly specialized service, oriented towards maximum efficiency, safety and reliability. We operate on the basis of Clear and binding Service Level Agreements (SLA), taking full responsibility for the availability and performance of your cloud services.
Our operation is guaranteed 24/24/7. Whatever criticality is detected, our team is always ready to intervene promptly, minimizing downtime and ensuring continuity of your business processes.
Choosing our service means relying on a technical partner capable of govern the entire AWS infrastructure with expertise, responsiveness, and strategic vision. An ideal choice for companies that consider operations and scalability as fundamental assets for growth.
The best price on the market.
No more over-estimating and unpleasant surprises.
We are fully aware of the impact that infrastructure costs can have on the economic balance and operational sustainability of a company. For this reason, our approach to managing and optimizing services Amazon AWS® is designed for offer real value and transparency, without compromise.
We believe that the power, scalability, and flexibility of the AWS cloud should be accessible to all businesses, not only to those in the Enterprise segment. Every organization – from innovative start-ups to structured SMEs, up to large companies – can benefit in a concrete way from the adoption of cloud solutions, provided that it is supported by an adequate and sustainable technological strategy.
For this reason, our services are modular, flexible and result-oriented, structured to adapt to your budget and your real needs. No hidden costs, no surprises on the invoice: just transparent consultancy and specialist support to help you get the most out of AWS, while reducing waste and optimizing every investment.
Compliant with GDPR regulations
GDPR compliance guaranteed for services on Amazon AWS®
As a European company, we operate in full compliance with the General Data Protection Regulation (GDPR), ensuring our customers the highest standards of security, privacy and transparency in information management.
In the context of our services advanced systems engineering and consultancy on Amazon AWS, we take strict measures to protect data relating to technical activities, support requests and support tickets. All data is processed exclusively within the borders of the European Union, stored securely and removed within 30 days of closing of business, according to the defined retention policies.
Our commitment translates into a responsible and compliant management of information, in line with Regulation (EU) 2016/679 and its subsequent additions, as well as with the best international practices in the field of data security. By relying on us, you can be sure that your AWS systems are carefully monitored also from a regulatory perspective, avoiding risks of non-compliance or sanctions.
FAQ
Amazon Web Services (AWS) Support is a premium technical support service that Amazon makes available to its customers. There is no doubt that the AWS engineering team is extremely knowledgeable and capable of resolving a wide variety of problems related to the AWS infrastructure. However, their scope is limited to that: they do not offer assistance with server-side code issues, custom configurations, or customer integration issues that go beyond their API and platform.
That's where we come into play. We are not only consultants but also act as dedicated support engineers. Our team of experts can work with your specific applications, providing assistance and solutions for custom configurations and unique environments. This means that we are able to go beyond the standard level of support offered by AWS, addressing the most complex and specific challenges of your business.
Whether you need help solving a code problem, optimally configuring your AWS services, or integrating the AWS platform with other parts of your IT ecosystem, we're here to help. With our deep understanding of AWS and our experience with a wide range of applications and configurations, we can help you get the most out of your AWS infrastructure.
We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.
However, it is important to note that in some cases these payment options may not be the most beneficial. Depending on the nature and extent of your project, it may be more cost-effective to consider a combination of the two payment methods.
For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called “tuning setup”), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.
In each case, we will work closely with you to understand your specific needs and define the payment structure that best fits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service that allows you to make the most of the benefits of the AWS platform.
Our experience has led us to work with a wide range of configurations and scenarios related to Amazon technologies, as well as hosts with technologies that we are intimately familiar with. We are used to facing and solving a multiplicity of challenges, thanks to our skills and our experience in the sector.
We consider transparency to be fundamental from the early stages of our collaboration. Therefore, we offer a free, no-obligation initial evaluation. This step allows us to better understand your needs, the challenges you are facing and to identify the best way to support you.
However, we are also aware that extremely complex cases can arise or situations where we are faced with technologies with which we are not completely mastered. In such circumstances, we prefer to be honest and transparent with the customer. If we feel that we are unable to provide the level of service that the case requires, we will notify the client and decline the engagement.
Our priority is to ensure a high quality service that solves our customers' problems and helps them achieve their goals. If we are not sure we can do it, we prefer to give up the job rather than offer a service below expectations. Our goal is your satisfaction and the success of your business.
Yes, our team is perfectly capable of working with already existing configurations, whether they were made by the customer himself or by other engineers. We are distinguished by our ability to quickly understand the details of a pre-existing work environment and operate effectively within that context.
Whether you need to make small changes to your configuration or prepare and implement a large series of changes, we are ready to assist you at every stage. We have the experience and skill to suggest the most appropriate changes to your setup, while ensuring a smooth and trouble-free implementation if that's what you desire.
However, it's important to stress that our approach is non-invasive: we don't aim to change your workflow, unless you ask us to optimize it. We respect your processes and your work habits, trying to integrate as best as possible without causing disruption.
All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.
Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.
We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.
We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.
May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.
A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.
As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.
Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.
DDOS protection and mitigation with Arbor Networks & CloudFlare ®
- DDOS protection and mitigation included in every Hosting plan
- Intelligent detection of Layer 3 and 7 volumetric attacks
- Automatic DDOS Layer 3 Mitigation via Arbor Networks
- Manual DDOS Layer 7 Mitigation with CloudFlare WAF