No, we are not the official technical support of SUSE. However, we are a Linux systems company with over 15 years of experience, specializing in systems based on SUSE Linux Enterprise Server (SLES) and its derivatives such as openSUSE Leap and openSUSE Tumbleweed. We present ourselves as an alternative to official SUSE support, offering specialized services that go beyond the support provided by the community. This is particularly beneficial for those using SUSE-derived distributions such as openSUSE Leap and openSUSE Tumbleweed, which generally do not have official support from SUSE. In these cases, having a commercial partner with a long history of expertise in the field can make the difference in the effective and safe management of your systems.

Our system support service specializes in providing comprehensive support for a wide range of SUSE-based Linux distributions. This includes:

• SUSE Linux Enterprise Server (SLES): An enterprise-oriented Linux distribution with extensive support and certifications.

• openSUSE Leap: A community-driven Linux distribution that shares much of its source code with SLES, making it a solid choice for development and testing environments.

• openSUSE Tumbleweed: A rolling-release Linux distribution that offers the latest updates and features, ideal for users who want to use the latest technology.

Our expertise covers the entire SUSE ecosystem, allowing us to offer customized and optimized solutions for each of these platforms. Whether you are managing an enterprise infrastructure on SLES or a web server on openSUSE, our team of experts is equipped to assist you with every aspect of systems engineering and maintenance.

Yes, one of the key services we offer is migration between different Linux distributions, including migration to or from SUSE Linux Enterprise Server (SLES), openSUSE Leap and openSUSE Tumbleweed. Whether you want to switch from Red Hat RHEL, CentOS, AlmaLinux, Rocky Linux, Ubuntu, Debian or similar to one of the SUSE-based distributions, or vice versa, our team of experts can handle the entire process smoothly and without interruptions. Additionally, we provide update services to bring your system to the latest version, ensuring a smooth transition and minimizing downtime. This includes both updating the operating system and various software packages, all performed with the utmost attention to system compatibility and stability. Throughout the process, our priority is to ensure the operational continuity of your business by minimizing or completely eliminating downtime.

Our “Troubleshooting and Repair” service is designed to offer complete and timely assistance in case of problems with your Linux system based on SUSE or openSUSE derivatives. We start by cloning your system in a secure staging environment, where we can perform detailed analysis and identify the root cause of the problem without putting your production infrastructure at risk. Once we've identified a solution, we thoroughly test it in the staging environment to ensure it's effective and doesn't introduce new problems. Next, we apply the fix to the live system. Throughout the process, our priority is to ensure the operational continuity of your business. We work to minimize or completely eliminate downtime, ensuring that any disruption is kept to a minimum and handled as quickly and smoothly as possible.

Yes, our team of experts is available to assist you at any time, 24 hours a day, 24 days a week, 7 days a year. However, it is important to note that staff availability, availability and response times are governed by Service Level Agreements (SLAs) which may vary based on your specific needs. In the highest version of our SLA, we offer availability and availability 7 hours a day, 365 days a year, with guaranteed intervention times of less than 24 minutes.

We always recommend an initial contact and a preliminary cognitive analysis with our team. This allows us to evaluate your needs and business objectives together, so that we can consider and select the support solution best suited to your needs. Through this analysis, we aim to provide a highly personalized service that aligns perfectly with your operational needs and long-term goals.

We accept a variety of payment methods to make the process as simple and flexible as possible for our customers. Among the available options are bank transfer, the use of credit cards and also payments via Stripe, a secure and reliable online payment platform. Once you have chosen and agreed on the service package best suited to your needs, we will provide you with all the details necessary to complete the transaction. This includes information on billing times, any available installment plans and specifics on how to make payment through the method you have selected.

To start using our Linux system support services, we recommend an initial contact and a preliminary cognitive analysis with our team of experts. This initial phase is essential to allow us to understand in detail your specific needs, the challenges you are facing and the goals you wish to achieve. Based on this analysis, we will be able to offer you a tailor-made package of services, optimized for the specifics of your business and your technological infrastructures. This customized approach allows us to provide highly effective solutions that closely align with your operational and strategic needs, thus ensuring maximum value from our service.

On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).