Suse Linux Support
Hosting experience
0 years
Linux Managed Servers
0 +
Managed SUSE systems
0 +
Average ticket resolution time
0 gold
More than 5000 companies have used our services
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These are some of the companies that use or have used our services, including through third parties.

Are you looking for assistance with SUSE Linux ® or OpenSUSE?

Get one-time or ongoing support for your SUSE Linux systems

Are you looking for a qualified system support service for SUSE Linux and openSUSE derivatives, available 24/7? Our Linux system support and maintenance services assist you in managing your servers, including system monitoring, kernel and package updates, backups, performance tuning and more.

Managing a Linux server, especially on platforms like SUSE Linux Enterprise Server, openSUSE Leap or openSUSE Tumbleweed, can be a challenge, especially if you are not an expert in systems engineering. Even with the right technical skills, you may prefer not to spend time every day maintaining your server. Instead of worrying about systems, you can focus on developing your business and managing your applications.
Marco Marcoaldi - Founder Managed Server Srl
Marco Marcoaldi
Founder & Systems Engineer Managed Server

Benefits of our SUSE Linux ® Support

For SUSE and OpenSUSE

System support services and experts in SUSE Linux and openSUSE derivatives. Submit your support ticket to our helpdesk; Whether you need a quick fix or a more complex task, our team is here to assist you.

Safe updates

We update your SUSE Linux system or openSUSE derivatives for you, safely and accurately. Your server will be updated with the latest kernel and package versions, and will be tested to ensure maximum stability and performance.

Performance Optimization

An optimized system and a faster server equals better performance. We will optimize the speed of your SUSE Linux system or openSUSE derivatives, so as to maximize the performance of your server and the services provided by it.

Backup and Disaster Recovery

The Cloud Backup & Disaster Recovery service offers complete protection for your SUSE Linux systems. Minimize risks and downtime with encrypted Cloud Backups.

Activity time monitoring

Downtime is the enemy. We will monitor your site and notify you if it doesn't work. Our 24/24 support team will resolve the issue immediately.

24/7 security

We monitor changes to SUSE Linux core files and openSUSE derivatives, and help prevent cyber attacks by scanning your system for known vulnerabilities.

How can we help you?

SUSE Linux One-Time Support - SUSE Linux Professional Support

A single fix

Tell us the problem

Use our ticket system to submit a detailed description of the problem you are experiencing; then, we will ask you for your login details so we can repair your site.

Troubleshooting and Repair

Our support for SUSE Linux and openSUSE derivatives includes a staging environment for safe debugging. We identify and resolve the problem without compromising your live system, then apply the solution effectively and safely.

Pay for the results

After examining your SUSE Linux system or openSUSE derivatives and confirming that the fix has been applied 100% successfully, we will send you the payment link and, subsequently, the detailed invoice with a short technical report on the intervention carried out.

Ongoing SUSE Linux ® support

24/24 support and monitoring

A personalized system support service from experts in SUSE Linux and openSUSE derivatives. Submit a support ticket to our helpdesk at any time, and our team will be ready to intervene.

Better performance

We will strengthen the security and optimize the performance of your SUSE Linux or openSUSE derivative system, making it faster and more responsive. With our Managed Server service, you can maximize the performance of your server, without being a systems expert and without having to invest large sums.

Save time and money

While we maintain and optimize your SUSE Linux or openSUSE derivative system, you can spend your time focusing on developing and growing your business.

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360° Linux skills

Consultancy also on server-side services and not just on the operating system.

Our assistance goes far beyond mere Linux operating system support. We actively engage in the design, configuration, implementation and maintenance of server-side services.

Among the services we offer and manage, we can include MongoDB, Varnish Cache, MySQL, NGINX, Apache, Redis, PostgreSQL, HAProxy, MariaDB, Memcached, Tomcat, Percona Server, Node, Python, Ruby and REDIS.IO.

It is extremely advantageous for companies to be able to count on a single supplier that manages both the operating system and all these services in a fully managed mode. This integration ensures not only greater efficiency, but also a reduction in response times and performance optimization.

Operating on premise and on the major Cloud Providers.

On Premise assistance in your company or on Cloud systems.

Are you curious to understand the advantages of the cloud or are you considering migrating your infrastructure to the cloud? We are the ideal partner to guide you in this process. With our consolidated experience and deep knowledge of On Premise and Cloud solutions, we offer you safe and reliable guidance in every step of your digital transition. Our system support service, customized by SUSE Linux experts and derivatives, it is available not only for On Premise solutions at your company facility, but also on the main global suppliers and Cloud providers.

You can count on our professional assistance on Cloud platforms such as Alibaba, Azure, AWS, Google Cloud, IBM Cloud, Hetzner, OVH, Linode, Digital Ocean and many more. Submit a support ticket to our helpdesk at any time, and our team will be ready to intervene wherever you are. With us, your infrastructure is always in expert hands.

Cloud logos - AWS - Microsoft Azure - Hetzner - Google Cloud - Alibaba Cloud - OVH Cloud - IBM Cloud

Compliant with GDPR regulations

Do not risk penalties for non-compliance with the GDPR regulation on data protection.

Our company complies with the GDPR regulation, being a European entity with European data centers certified ISO 27001 and managed by staff of European nationality and residence.

All data relating to processing, assistance requests and tickets of your SUSE Linux systems and openSUSE derivatives remain archived within European borders and destroyed within 30 days of the end of processing, in compliance with Regulation (EU) 2016/679 of European Parliament and subsequent amendments and sector best practices. Throughout the process, our priority is to ensure the operational continuity of your business by minimizing or completely eliminating downtime.

By using our SUSE Linux ® Support services you will get

Tuning and Optimization

Get excellent response times on every server, supported by optimization specific to SUSE, OpenSUSE and derivative systems.

Daily Backups

Get fully automated daily backups with a 7-day retention period for your SUSE Linux system and derivatives.

ISO 27001 datacenter

European datacenter certified ISO 27001 and compliant with the GDPR regulation. Backup systems, redundant power supply, and over 7Terabit of global connectivity.

Security & DDOS

We will keep your SUSE Linux system safe and secure. Layer 3 and Layer 7 DDOS protection included and with guaranteed intervention in 30 minutes.

The best technologies

Setup and assistance on Web Server Apache, NGINX, Tomcat, NodeJS, PHP, Python, DJango, Go, Ruby, MySQL, MariaDB, Percona Server, PostgreSQL, Varnish, Redis.io, MongoDB.

24/7 expert support

Our team of experts in SUSE Linux, OpenSUSE and derivatives is available 24/7/365, reachable via phone, support ticket and email.

The preliminary consultation and estimate are free and without obligation

FAQ

No, we are not the official technical support of SUSE. However, we are a Linux systems company with over 15 years of experience, specializing in systems based on SUSE Linux Enterprise Server (SLES) and its derivatives such as openSUSE Leap and openSUSE Tumbleweed. We present ourselves as an alternative to official SUSE support, offering specialized services that go beyond the support provided by the community. This is particularly beneficial for those using SUSE-derived distributions such as openSUSE Leap and openSUSE Tumbleweed, which generally do not have official support from SUSE. In these cases, having a commercial partner with a long history of expertise in the field can make the difference in the effective and safe management of your systems.

Our system support service specializes in providing comprehensive support for a wide range of SUSE-based Linux distributions. This includes:

  • SUSE Linux Enterprise Server (SLES): An enterprise-oriented Linux distribution with extensive support and certifications.

  • openSUSE Leap: A community-driven Linux distribution that shares much of its source code with SLES, making it a solid choice for development and testing environments.

  • openSUSE Tumbleweed: A rolling-release Linux distribution that offers the latest updates and features, ideal for users who want to use the latest technology.

Our expertise covers the entire SUSE ecosystem, allowing us to offer customized and optimized solutions for each of these platforms. Whether you are managing an enterprise infrastructure on SLES or a web server on openSUSE, our team of experts is equipped to assist you with every aspect of systems engineering and maintenance.

Yes, one of the key services we offer is migration between different Linux distributions, including migration to or from SUSE Linux Enterprise Server (SLES), openSUSE Leap and openSUSE Tumbleweed. Whether you want to switch from Red Hat RHEL, CentOS, AlmaLinux, Rocky Linux, Ubuntu, Debian or similar to one of the SUSE-based distributions, or vice versa, our team of experts can handle the entire process smoothly and without interruptions. Additionally, we provide update services to bring your system to the latest version, ensuring a smooth transition and minimizing downtime. This includes both updating the operating system and various software packages, all performed with the utmost attention to system compatibility and stability. Throughout the process, our priority is to ensure the operational continuity of your business by minimizing or completely eliminating downtime.

Our “Troubleshooting and Repair” service is designed to offer complete and timely assistance in case of problems with your Linux system based on SUSE or openSUSE derivatives. We start by cloning your system in a secure staging environment, where we can perform detailed analysis and identify the root cause of the problem without putting your production infrastructure at risk. Once we've identified a solution, we thoroughly test it in the staging environment to ensure it's effective and doesn't introduce new problems. Next, we apply the fix to the live system. Throughout the process, our priority is to ensure the operational continuity of your business. We work to minimize or completely eliminate downtime, ensuring that any disruption is kept to a minimum and handled as quickly and smoothly as possible.

Yes, our team of experts is available to assist you at any time, 24 hours a day, 24 days a week, 7 days a year. However, it is important to note that staff availability, availability and response times are governed by Service Level Agreements (SLAs) which may vary based on your specific needs. In the highest version of our SLA, we offer availability and availability 7 hours a day, 365 days a year, with guaranteed intervention times of less than 24 minutes.

We always recommend an initial contact and a preliminary cognitive analysis with our team. This allows us to evaluate your needs and business objectives together, so that we can consider and select the support solution best suited to your needs. Through this analysis, we aim to provide a highly personalized service that aligns perfectly with your operational needs and long-term goals.

We accept a variety of payment methods to make the process as simple and flexible as possible for our customers. Among the available options are bank transfer, the use of credit cards and also payments via Stripe, a secure and reliable online payment platform. Once you have chosen and agreed on the service package best suited to your needs, we will provide you with all the details necessary to complete the transaction. This includes information on billing times, any available installment plans and specifics on how to make payment through the method you have selected.

To start using our Linux system support services, we recommend an initial contact and a preliminary cognitive analysis with our team of experts. This initial phase is essential to allow us to understand in detail your specific needs, the challenges you are facing and the goals you wish to achieve. Based on this analysis, we will be able to offer you a tailor-made package of services, optimized for the specifics of your business and your technological infrastructures. This customized approach allows us to provide highly effective solutions that closely align with your operational and strategic needs, thus ensuring maximum value from our service.

On May 25, 2018, the new General Data Protection Regulation (GDPR) came into force, a regulation with which the European Commission intends to standardize the protection of personal data of citizens of the European Union. The regulation applies to all companies that process data of European citizens, even if they are not based within the Union. Managed Server delivers its services by correctly applying the provisions of the new legislation (EU Regulation 2016/679).

Disclaimer and legal notices: SUSE Linux Enterprise Server®, SLES®, openSUSE Leap®, openSUSE Tumbleweed® and Linux® are registered trademarks. In particular, SUSE Linux Enterprise Server®, SLES®, openSUSE Leap® and openSUSE Tumbleweed® are registered trademarks of SUSE LLC or its affiliates, located at Maxfeldstrasse 5, 90409 Nuremberg, Germany. Linux® is a registered trademark of Linus Torvalds in the United States and other countries. MANAGED SERVER SRL is not affiliated, sponsored, or otherwise associated with either SUSE LLC or Linus Torvalds, and does not represent either of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.

Hosting with DDOS protection included

DDOS protection and mitigation with Arbor Networks & CloudFlare ®

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Do you have doubts? Don't know where to start? Contact us!

We have all the answers to your questions to help you make the right choice.

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INFORMATION

Managed Server Srl is a leading Italian player in providing advanced GNU/Linux system solutions oriented towards high performance. With a low-cost and predictable subscription model, we ensure that our customers have access to advanced technologies in hosting, dedicated servers and cloud services. In addition to this, we offer systems consultancy on Linux systems and specialized maintenance in DBMS, IT Security, Cloud and much more. We stand out for our expertise in hosting leading Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Joomla, OpenCart and Magento, supported by a high-level support and consultancy service suitable for Public Administration, SMEs and any size.

Red Hat, Inc. owns the rights to Red Hat®, RHEL®, RedHat Linux®, and CentOS®; AlmaLinux™ is a trademark of AlmaLinux OS Foundation; Rocky Linux® is a registered trademark of the Rocky Linux Foundation; SUSE® is a registered trademark of SUSE LLC; Canonical Ltd. owns the rights to Ubuntu®; Software in the Public Interest, Inc. holds the rights to Debian®; Linus Torvalds holds the rights to Linux®; FreeBSD® is a registered trademark of The FreeBSD Foundation; NetBSD® is a registered trademark of The NetBSD Foundation; OpenBSD® is a registered trademark of Theo de Raadt. Oracle Corporation owns the rights to Oracle®, MySQL®, and MyRocks®; Percona® is a registered trademark of Percona LLC; MariaDB® is a registered trademark of MariaDB Corporation Ab; REDIS® is a registered trademark of Redis Labs Ltd. F5 Networks, Inc. owns the rights to NGINX® and NGINX Plus®; Varnish® is a registered trademark of Varnish Software AB. Adobe Inc. holds the rights to Magento®; PrestaShop® is a registered trademark of PrestaShop SA; OpenCart® is a registered trademark of OpenCart Limited. Automattic Inc. owns the rights to WordPress®, WooCommerce®, and JetPack®; Open Source Matters, Inc. owns the rights to Joomla®; Dries Buytaert holds the rights to Drupal®. Amazon Web Services, Inc. holds the rights to AWS®; Google LLC holds the rights to Google Cloud™ and Chrome™; Microsoft Corporation holds the rights to Microsoft®, Azure®, and Internet Explorer®; Mozilla Foundation owns the rights to Firefox®. Apache® is a registered trademark of The Apache Software Foundation; PHP® is a registered trademark of the PHP Group. CloudFlare® is a registered trademark of Cloudflare, Inc.; NETSCOUT® is a registered trademark of NETSCOUT Systems Inc.; ElasticSearch®, LogStash®, and Kibana® are registered trademarks of Elastic NV Hetzner Online GmbH owns the rights to Hetzner®; OVHcloud is a registered trademark of OVH Groupe SAS; cPanel®, LLC owns the rights to cPanel®; Plesk® is a registered trademark of Plesk International GmbH; Facebook, Inc. owns the rights to Facebook®. This site is not affiliated, sponsored or otherwise associated with any of the entities mentioned above and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders. Any other trademarks mentioned belong to their registrants. MANAGED SERVER® is a trademark registered at European level by MANAGED SERVER SRL, Via Enzo Ferrari, 9, 62012 Civitanova Marche (MC), Italy.

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