Google Cloud Platform Support is a high-quality technical support service provided by Google for its customers. While Google Cloud's team of engineers are highly trained and capable of tackling a wide variety of cloud infrastructure issues, their expertise stops there: they do not provide assistance with issues related to server-side code, custom configurations, or integrations that they go beyond their API and their platform.

This is where we come in. We are not just consultants; we also function as dedicated support engineers for your project. Our team of experts can work directly with your specific applications, providing assistance and solutions for unique configurations and customized environments. This means we can go well beyond the standard support provided by Google Cloud, addressing the most intricate and specific challenges related to your business.

Whether you need help with a coding issue, optimizing your services on Google Cloud, or integrating Google Cloud with other elements of your IT ecosystem, we're here to support you. Thanks to our extensive knowledge of Google Cloud and our experience with a diverse range of applications and configurations, we can provide you with the support you need to maximize the benefits of your infrastructure on Google Cloud.

We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.

However, it is important to underline that in some cases these payment options may not be the most advantageous. Depending on the nature and scope of your project, it may be more cost-effective to consider a combination of two payment methods.

For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called “tuning setup”), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.

In any case, we will work closely with you to understand your specific needs and define the payment structure that best suits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service, which allows you to make the most of the benefits of the GCP platform.

Our experience has led us to work with a wide range of configurations and scenarios related to Amazon technologies, as well as hosts with technologies that we are intimately familiar with. We are used to facing and solving a multiplicity of challenges, thanks to our skills and our experience in the sector.

We consider transparency to be fundamental from the early stages of our collaboration. Therefore, we offer a free, no-obligation initial evaluation. This step allows us to better understand your needs, the challenges you are facing and to identify the best way to support you.

However, we are also aware that extremely complex cases can arise or situations where we are faced with technologies with which we are not completely mastered. In such circumstances, we prefer to be honest and transparent with the customer. If we feel that we are unable to provide the level of service that the case requires, we will notify the client and decline the engagement.

Our priority is to ensure a high quality service that solves our customers' problems and helps them achieve their goals. If we are not sure we can do it, we prefer to give up the job rather than offer a service below expectations. Our goal is your satisfaction and the success of your business.

Yes, our team is perfectly capable of working with already existing configurations, whether they were made by the customer himself or by other engineers. We are distinguished by our ability to quickly understand the details of a pre-existing work environment and operate effectively within that context.

Whether you need to make small changes to your configuration or prepare and implement a large series of changes, we are ready to assist you at every stage. We have the experience and skill to suggest the most appropriate changes to your setup, while ensuring a smooth and trouble-free implementation if that's what you desire.

However, it's important to stress that our approach is non-invasive: we don't aim to change your workflow, unless you ask us to optimize it. We respect your processes and your work habits, trying to integrate as best as possible without causing disruption.

All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.

Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.

We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.

We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.

May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.

A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.

As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.

Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.