Customer Service
Google Cloud®
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We help companies use Google Cloud effectively and efficiently
Looking for help with Google Cloud ®?
The need for collaboration in order to make the best use of the tool
We offer a wide variety of GCP services for businesses of all sizes, including consulting, deployments, migrations and system integrations. Our service is particularly focused on GCP Support, making us the ideal partner for customers who want to maximize the benefits of the Google Cloud platform.
In addition to configuring and optimizing GCP cloud infrastructure, our team of experts provides strategic consultancy to enterprises that see Google Cloud as a pillar of their digital transformation. This makes us the perfect partner for companies that want to exploit the potential and flexibility of Google Cloud.
With a strong focus on GCP Support, we guide businesses on their digital innovation journey, supporting them to scale and adapt in an evolving market.
Analysis of the customer's project requirements.
Is Google Cloud® the right choice for your business?
In recent years we have observed with growing concern a widespread trend: companies moving towards Google Cloud Platform (GCP) without a real technological need to justify this choice.
Many of these decisions were not the result of careful architectural analysis, but rather hasty decisions by management, often influenced by poorly researched recommendations from the internal IT area. In several cases, the complexity of the infrastructures has led the technical department to prefer “turnkey” solutions such as GCP, even at the expense of real technical and economic optimization.
A growing number of customers have subsequently abandoned Google Cloud for economic reasons, highlighting how the usage-based pricing model can generate hidden and unpredictable costs, with significant impacts on company balance sheets.
Our goal is to provide transparent and objective advice, helping the customer to evaluate more efficient and sustainable alternatives, Or Optimize existing infrastructure on GCP, reducing costs up to 30% without compromising performance and safety.
Analysis and evaluation of the GCP ® technologies involved.
Are you really getting the most out of Google Cloud Platform®?
Using Google Cloud Platform is not necessarily the same as doing it effectively. Given the breadth and complexity of the GCP ecosystem, It is easy to run into suboptimal configurations, even in good faith, which over time can generate technical and economic inefficiencies.
Among the most obvious signs of a suboptimal adoption are: performance drops, frequent errors and service interruptions. But even in the absence of immediate technical problems, incur excessive costs for poorly configured resources can hurt operating margins and slow business growth.
With our service specialist consultancy and system supervision, we help you identify and eliminate any critical points. We verify that the infrastructure is efficient, safe and proportionate to real needs, enabling you to get the maximum return on your investment in Google Cloud.
Infrastructure migration to Google Cloud Platform ®
Turnkey migration of your current infrastructure to Google Cloud.
We offer a Highly specialized Google Cloud Platform migration service, capable of handling transfers from On-Premise proprietary infrastructures or from other cloud platforms such as Azure e AWSOur approach team of experts works closely with you to to plan e carry out la migration strategy best suited to your needs. Thanks to our deep knowledge of the cloud ecosystem, we are able to to anticipate e to mitigate The most common mistakes, further ensuring the total protection e integrity of your data during the process.
We know the importance of maintaining acontinuous operation in your business; for this reason, we coordinate with you to program the crucial phases of migration during the less intense periods of activity. This allows us to minimize any possible interruption and guarantee one transition most fluid as possible.
Our primary objective is to make yours Migration to Google Cloud a process checked, efficient e sure, designed to offer the best return on investment possible. With our assistance, you can be sure of a migration well done which will position your company for a lasting success in the cloud.
GCP ® Management
Guarantee of Continuity and Efficiency
Specialized Support and Management on Google Cloud Platform, active 24/7/365
We offer a complete and dedicated support, management and monitoring service for your account Google Cloud Platform (GCP) and for the entire associated cloud infrastructure. This is not a generic service, but a customized solution, designed for respond to specific needs of your organization.
We take responsibility for ensuring constant availability e optimal performance of your environment on GCP, through Clear and measurable Service Level Agreements (SLA). This approach ensures that your systems remain always operational and performing, in line with the agreed standards.
Our service is operational 24/24/7, ensuring that in case of problems, day or night, expert technician will be immediately available to intervene and resolve any critical issues. This guarantees business continuity e minimizes the impact of any anomalies on your business and your cloud infrastructure.
The best price on the market.
No more expensive quotes and surprises on your invoice. Accessible, transparent, and tailored Google Cloud services.
We are fully aware of theeconomic and operational impact that a cloud choice can have on our customers' business. This is why we believe that strategic advantages offered by Google Cloud Platform (GCP) - as scalability, efficiency and computational power - should not be reserved for enterprise companies only.
Our mission is clear: Democratize Access to Google Cloud, making it a resource concrete and sustainable for all business realities, from start-up to large enterpriseWe believe that every organization can extracting value from the cloud, if supported by the right technical partner.
To achieve this goal, we have designed a flexible and modular offer, designed to be affordable e customizable in features, adapting to the specific needs of every structure, regardless of sector or size.
Compliant with GDPR regulations
GDPR: Guaranteed Compliance, Total Security
Operating as European entity, our company is fully compliant with the General Data Protection Regulation (GDPR). Our data center They are exclusively in Europe, I am ISO 27001 certified e managed by European staff with nationality and residence within the Union.
In the context of system and consultancy services on Google Cloud Platform, we guarantee that all data relating to work, tickets and technical assistance are stored only within the borders of the EU. In compliance with the best practices of the sector and to Regulation (EU) 2016 / 679, this data is completely eliminated within 30 days of the conclusion of the activities.
This policy represents our concrete commitment to providing maximum protection, transparency and control on our customers' data, ensuring management in line with the highest standards of compliance, privacy and cybersecurity.
FAQ
Google Cloud Platform Support is a high-quality technical support service provided by Google for its customers. While Google Cloud's team of engineers are highly trained and capable of tackling a wide variety of cloud infrastructure issues, their expertise stops there: they do not provide assistance with issues related to server-side code, custom configurations, or integrations that they go beyond their API and their platform.
This is where we come in. We are not just consultants; we also function as dedicated support engineers for your project. Our team of experts can work directly with your specific applications, providing assistance and solutions for unique configurations and customized environments. This means we can go well beyond the standard support provided by Google Cloud, addressing the most intricate and specific challenges related to your business.
Whether you need help with a coding issue, optimizing your services on Google Cloud, or integrating Google Cloud with other elements of your IT ecosystem, we're here to support you. Thanks to our extensive knowledge of Google Cloud and our experience with a diverse range of applications and configurations, we can provide you with the support you need to maximize the benefits of your infrastructure on Google Cloud.
We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.
However,, it is important to underline that in some cases these payment options may not be the most advantageous. Depending on the nature and scope of your project, it may be more cost-effective to consider a combination of two payment methods.
For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called “tuning setup”), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.
In any case, we will work closely with you to understand your specific needs and define the payment structure that best suits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service, which allows you to make the most of the benefits of the GCP platform.
Our experience has led us to work with a wide range of configurations and scenarios related to Amazon technologies, as well as hosts with technologies that we are intimately familiar with. We are used to facing and solving a multiplicity of challenges, thanks to our skills and our experience in the sector.
We consider transparency to be fundamental from the early stages of our collaboration. Therefore, we offer a free, no-obligation initial evaluation. This step allows us to better understand your needs, the challenges you are facing and to identify the best way to support you.
However, we are also aware that extremely complex cases can arise or situations where we are faced with technologies with which we are not completely mastered. In such circumstances, we prefer to be honest and transparent with the customer. If we feel that we are unable to provide the level of service that the case requires, we will notify the client and decline the engagement.
Our priority is to ensure a high quality service that solves our customers' problems and helps them achieve their goals. If we are not sure we can do it, we prefer to give up the job rather than offer a service below expectations. Our goal is your satisfaction and the success of your business.
Yes, our team is perfectly capable of working with already existing configurations, whether they were made by the customer himself or by other engineers. We are distinguished by our ability to quickly understand the details of a pre-existing work environment and operate effectively within that context.
Whether you need to make small changes to your configuration or prepare and implement a large series of changes, we are ready to assist you at every stage. We have the experience and skill to suggest the most appropriate changes to your setup, while ensuring a smooth and trouble-free implementation if that's what you desire.
However, it's important to stress that our approach is non-invasive: we don't aim to change your workflow, unless you ask us to optimize it. We respect your processes and your work habits, trying to integrate as best as possible without causing disruption.
All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.
Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.
We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.
We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.
May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.
A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.
As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.
Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.
Disclaimer and legal notices: Google Cloud Platform™, GCP™, Google Cloud Storage™, Google Compute Engine™, Google Kubernetes Engine™, Google Cloud SQL™, Google Cloud Pub/Sub™, BigQuery™, Dataflow™, Firestore™, Firebase ™, App Engine™, Cloud Functions™, Google Cloud Monitoring™, Google Cloud's operations suite™, Google Cloud Scheduler™, and other Google Cloud ecosystem products and services are registered trademarks of Google LLC, located at 1600 Amphitheater Parkway, Mountain View, CA 94043, United States of America. MANAGED SERVER SRL is not affiliated, sponsored, or otherwise associated with Google LLC, and does not represent Google LLC in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.
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