Managed Server Srl is not the official support of Hetzner Online®. We are a Linux systems engineering and IT support company with over ten years of experience, specializing in assisting customers who have system engineering needs on Hetzner® platforms.

We provide technical support for a variety of solutions offered by Hetzner®, including Dedicated Servers, cloud instances and other services. If you need assistance with configurations, optimizations or troubleshooting systems hosted on Hetzner®, our team of experts is available to offer you personalized and expert service.

Hetzner Online GmbH® Support represents a premium technical assistance service that Hetzner® makes available to its customers. There is no doubt that the Hetzner® engineering team is extremely knowledgeable and capable of solving a wide range of Hetzner® infrastructure issues. However, they are limited to this: they do not offer support for server-side code issues, custom configurations, or customer integration issues that go beyond their API and platform.

That's where we come in. We are not only consultants, but also act as dedicated support engineers. Our team of experts can work with your specific applications, providing assistance and solutions for custom configurations and unique environments. This means that we are capable of going beyond the standard level of support offered by Hetzner®, addressing the most complex and specific challenges of your business.

Whether you need assistance troubleshooting a code issue, optimally configuring your Hetzner® services, or integrating the Hetzner® platform with other parts of your IT ecosystem, we're here to help. Thanks to our deep knowledge of Hetzner® and our experience with a wide range of applications and configurations, we can provide you with the support you need to get the most out of your Hetzner® infrastructure.

We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.

However, it is important to note that in some cases these payment options may not be the most beneficial. Depending on the nature and extent of your project, it may be more cost-effective to consider a combination of the two payment methods.

For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called “tuning setup”), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.

In any case, we will work closely with you to understand your specific needs and define the payment structure that best suits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service that allows you to make the most of the benefits of the Hetzner® platform.

Our experience has led us to work with a wide range of configurations and scenarios related to Hetzner® technologies, as well as hosts with technologies we are intimately familiar with. We are used to facing and solving a variety of challenges, thanks to our skills and experience in the sector.

We consider transparency to be fundamental from the early stages of our collaboration. Therefore, we offer a free, no-obligation initial evaluation. This step allows us to better understand your needs, the challenges you are facing and to identify the best way to support you.

However, we are also aware that extremely complex cases can arise or situations where we are faced with technologies with which we are not completely mastered. In such circumstances, we prefer to be honest and transparent with the customer. If we feel that we are unable to provide the level of service that the case requires, we will notify the client and decline the engagement.

Our priority is to ensure a high quality service that solves our customers' problems and helps them achieve their goals. If we are not sure we can do it, we prefer to give up the job rather than offer a service below expectations. Our goal is your satisfaction and the success of your business.

Yes, our team is perfectly capable of working with already existing configurations, whether they were made by the customer himself or by other engineers. We are distinguished by our ability to quickly understand the details of a pre-existing work environment and operate effectively within that context.

Whether you need to make small changes to your configuration or prepare and implement a large series of changes, we are ready to assist you at every stage. We have the experience and skill to suggest the most appropriate changes to your setup, while ensuring a smooth and trouble-free implementation if that's what you desire.

However, it's important to stress that our approach is non-invasive: we don't aim to change your workflow, unless you ask us to optimize it. We respect your processes and your work habits, trying to integrate as best as possible without causing disruption.

All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.

Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.

We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.

We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.

May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.

A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.

As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.

Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.