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HetznerĀ® Server & Cloud Support

Do you use Dedicated Servers or Cloud instances on Hetzner? Do you need system support, one-off or ongoing for installation, support or maintenance?

We provide independent Linux system assistance with 24-hour support on your trusted provider.
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We help companies use Hetzner Ā® effectively and efficiently

Due to NDA agreements and confidentiality requirements, we cannot disclose all brands.
These are some of the companies that use or have used our services, including through third parties.

Are you looking for assistance with Hetzner Online Ā®?

Specific Linux system support for Hetzner Online services

We offer a wide variety of server and cloud solutions for businesses of all sizes. We offer turnkey solutions, which include customized configurations, deployments, migrations and system integrations. Our service is particularly focused on HetznerĀ® Support, making us the ideal partner for those customers who wish to maximize the benefits of the Hetzner Online platform.

In addition to configuring and optimizing infrastructure on HetznerĀ®, our team of experts can provide strategic consultations to enterprises considering Hetzner as their primary platform for IT needs.

With our strong focus on HetznerĀ® systems and support, we guide businesses on their path to digital innovation, supporting them in scalability and adaptability in a constantly changing market.
Marco Marcoaldi - Founder Managed Server Srl
Marco Marcoaldi
Founder & Systems Engineer Managed Server

Analysis of the customer's project requirements.

What are your application requirements?

Our preliminary consultancy allows us to fully understand the customer's needs, analyzing its current implementation at both an application and system level. This process helps us identify areas for improvement and recommend the best solutions to achieve the objectives set. Working closely with the customer, we carefully evaluate the technical requirements, performance expectations and future growth prospects, in order to be able to propose advanced system solutions, both at a software and hardware level.

Thanks to our strategic expertise with Hetzner Online, we have access to an ecosystem of services that includes reliable hosting, Dedicated Servers, cloud computing and storage, as well as colocation and data center services.

With these resources, we can offer our customers personalized action plans that guarantee efficiency, scalability and reliability over time, using the best system solutions available on the market.

Analysis and evaluation of the technologies involved.

Are you sure you are using the right technologies?

Using Hetzner services and knowing how to do it effectively are two very different concepts. Considering the breadth of solutions offered by the Hetzner ecosystem, it is understandable that significant mistakes can be made, even in good faith, which can lead to seriously damaging consequences for your business and your company.

A decline in efficiency and an increase in errors and service interruptions are among the most serious and obvious symptoms. 

Taking advantage of our consultancy and supervision, you can be sure that you have no unexpected weaknesses and that you have not only made the most convenient choice on the market, but also the most effective system configuration for the services purchased.

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Infrastructure migration to Hetzner Online Ā®

Turnkey migration of your current infrastructure to Hetzner Online.

We offer a complete migration service of your current infrastructure to Hetzner, managed with professionalism and competence by our expert team.

With you, we evaluate and plan the most suitable strategy to transfer your existing infrastructure to Hetzner. Thanks to our deep understanding of the Hetzner ecosystem, we are able to anticipate and prevent the most common implementation errors that could hinder migration success.

We pay particular attention to the protection of your data, a critical element during the migration process. We ensure that all your data is transferred securely, maintaining its integrity and confidentiality.

We also understand the importance of keeping your business running during the migration. We'll do everything we can to minimize any disruption to your business, coordinating with you to plan your migration during off-peak times.

With our assistance, migrating your infrastructure to Hetzner will be a controlled, efficient and secure process, designed to ensure the best possible return on your investment.

System Management

Guarantee of Continuity and Efficiency. Support and Management of Hetzner Dedicated Servers and Cloud Infrastructure, 24/7/365

We provide a complete support, management and monitoring service for your Hetzner account and your Hetzner-based infrastructure Dedicated Servers and cloud. This is not a generic solution, but a bespoke service designed to meet your specific needs.

We are committed to ensuring maximum availability and performance of your Hetzner environment through well-defined Service Level Agreements (SLAs). This means that we take responsibility for keeping your services operational and available, to agreed standards.

Our management is uninterrupted and continuous, 24 hours a day, 7 days a week, 365 days a year. This means that whatever problem arises, whether day or night, there will always be a member of our team ready to face it and solve it. This minimizes the impact of any issues on your business and your underlying infrastructure Dedicated Servers and cloud.

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360Ā° Linux skills

Consultancy also on server-side services and not just on the operating system.

Our assistance goes far beyond mere Linux operating system support. We actively engage in the design, configuration, implementation and maintenance of server-side services.

Among the services we offer and manage, we can include MongoDB, Varnish Cache, MySQL, NGINX, Apache, Redis, PostgreSQL, HAProxy, MariaDB, Memcached, Tomcat, Percona Server, Node, Python, Ruby and REDIS.IO.

It is extremely advantageous for companies to be able to count on a single supplier that manages both the operating system and all these services in a fully managed mode. This integration ensures not only greater efficiency, but also a reduction in response times and performance optimization.

The best price on the market.

No more expensive quotes and nasty surprises.

We are well aware of the significant impact our service can have on the economic and operational health of our client's business. We firmly believe that effectively accessing and fully exploiting the benefits of Hetzner services should not be the exclusive prerogative of large or enterprise businesses.

Our mission is based precisely on this principle. We want to make the power, efficiency and flexibility of Hetzner accessible to everyone, regardless of size or industry. We recognize that every company, be it a small start-up or a large conglomerate, can benefit from adopting solutions based on Dedicated Servers and cloud.

For this reason, we have structured our services to be accessible and customizable to meet the needs of every reality, from small businesses to enterprise companies.

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Compliant with GDPR regulations

Do not risk penalties for non-compliance with the GDPR regulation on data protection.

Our company is a European entity and is committed to fully complying with the General Data Protection Regulation (GDPR).

As part of Hetzner systems engineering and consulting services, we pay the utmost attention to the protection of your data, your technical support requests and tickets relating to your Hetzner-based systems. We ensure that all this data is processed following the most rigorous privacy and security standards. In particular, the data is stored exclusively within the borders of the European Union and is destroyed within 30 days of the processing being finalized.

These measures are taken to ensure full compliance with Regulation (EU) 2016/679 of the European Parliament and its subsequent amendments, as well as industry best practices regarding data security and privacy.

FAQ

Managed Server Srl is not the official support of Hetzner OnlineĀ®. We are a Linux systems engineering and IT support company with over ten years of experience, specializing in assisting customers who have system engineering needs on HetznerĀ® platforms.

We provide technical support for a variety of solutions offered by HetznerĀ®, including Dedicated Servers, cloud instances and other services. If you need assistance with configurations, optimizations or troubleshooting systems hosted on HetznerĀ®, our team of experts is available to offer you personalized and expert service.

Hetzner Online GmbHĀ® Support represents a premium technical assistance service that HetznerĀ® makes available to its customers. There is no doubt that the HetznerĀ® engineering team is extremely knowledgeable and capable of solving a wide range of HetznerĀ® infrastructure issues. However, they are limited to this: they do not offer support for server-side code issues, custom configurations, or customer integration issues that go beyond their API and platform.

That's where we come in. We are not only consultants, but also act as dedicated support engineers. Our team of experts can work with your specific applications, providing assistance and solutions for custom configurations and unique environments. This means that we are capable of going beyond the standard level of support offered by HetznerĀ®, addressing the most complex and specific challenges of your business.

Whether you need assistance troubleshooting a code issue, optimally configuring your HetznerĀ® services, or integrating the HetznerĀ® platform with other parts of your IT ecosystem, we're here to help. Thanks to our deep knowledge of HetznerĀ® and our experience with a wide range of applications and configurations, we can provide you with the support you need to get the most out of your HetznerĀ® infrastructure.

We are flexible when it comes to structuring payment for our services. Yes, we offer the option to pay on an hourly basis if this is the way you prefer or if it best suits your needs. You can also opt for a per-project payment, which could be particularly useful if you have a specific or unique task that you need our support for.

However, it is important to note that in some cases these payment options may not be the most beneficial. Depending on the nature and extent of your project, it may be more cost-effective to consider a combination of the two payment methods.

For example, a hybrid solution might involve a one-time payment for the initial setup and optimization of your system (so-called ā€œtuning setupā€), followed by a fixed monthly or annual fee for ongoing maintenance and support. This solution could prove to be the most efficient both in terms of costs and project management, guaranteeing constant and reliable support over time.

In any case, we will work closely with you to understand your specific needs and define the payment structure that best suits your project and budget. Our goal is to provide you with a high-quality, flexible and transparent service that allows you to make the most of the benefits of the HetznerĀ® platform.

Our experience has led us to work with a wide range of configurations and scenarios related to HetznerĀ® technologies, as well as hosts with technologies we are intimately familiar with. We are used to facing and solving a variety of challenges, thanks to our skills and experience in the sector.

We consider transparency to be fundamental from the early stages of our collaboration. Therefore, we offer a free, no-obligation initial evaluation. This step allows us to better understand your needs, the challenges you are facing and to identify the best way to support you.

However, we are also aware that extremely complex cases can arise or situations where we are faced with technologies with which we are not completely mastered. In such circumstances, we prefer to be honest and transparent with the customer. If we feel that we are unable to provide the level of service that the case requires, we will notify the client and decline the engagement.

Our priority is to ensure a high quality service that solves our customers' problems and helps them achieve their goals. If we are not sure we can do it, we prefer to give up the job rather than offer a service below expectations. Our goal is your satisfaction and the success of your business.

Yes, our team is perfectly capable of working with already existing configurations, whether they were made by the customer himself or by other engineers. We are distinguished by our ability to quickly understand the details of a pre-existing work environment and operate effectively within that context.

Whether you need to make small changes to your configuration or prepare and implement a large series of changes, we are ready to assist you at every stage. We have the experience and skill to suggest the most appropriate changes to your setup, while ensuring a smooth and trouble-free implementation if that's what you desire.

However, it's important to stress that our approach is non-invasive: we don't aim to change your workflow, unless you ask us to optimize it. We respect your processes and your work habits, trying to integrate as best as possible without causing disruption.

All our contracts are structured to last 12 months with a monthly payment system, thus providing a high level of flexibility. We do not impose long-term obligations, as the obligation to stay only concerns the single month of use of the service. Therefore, you will have the freedom to use the server for a minimum of one month, with the possibility of renewing the service on a monthly basis, according to your needs.

Our goal is to provide you with a service that adapts to your operational needs, without locking you into long-term contracts that may no longer suit your needs over time. This is why our contractual structure provides for a monthly renewal, which allows you to periodically evaluate whether the service offered continues to live up to your expectations.

We've also made the cancellation process as easy as possible. If you decide to discontinue the service, you will only need to give us 30 days notice. This allows both parties to manage the transition effectively, without causing disruption or inconvenience.

We believe that this contractual structure, based on flexibility and simplicity, is the best suited to meet the needs of a rapidly changing work environment, while offering a reliable and high quality service.

May 25, 2018 marked a fundamental milestone in the protection of personal data, with the entry into force of the General Data Protection Regulation, known as GDPR (General Data Protection Regulation). This legislation, promulgated by the European Commission, aims to harmonize the rules on the protection of personal data of citizens of the European Union, ensuring a high and uniform level of data protection.

A crucial aspect of this regulation is its universal application: it applies not only to companies based within the European Union, but also to those which, despite being based outside the borders of the EU, process personal data of European citizens. This extension of jurisdiction represents a significant commitment to the protection of European citizens' rights in an increasingly digitized and interconnected age.

As a service provider, Managed Server undertakes to fully respect and apply the provisions of the GDPR (EU Regulation 2016/679). Our adherence to these standards is not only a legal obligation, but also reflects our firm belief in the importance of protecting our customers' data and privacy.

Therefore, you can be sure that all the services provided by Managed Server are in line with the requirements of the GDPR. This means that any personal data you entrust to us will be treated with the utmost care and in full compliance with current regulations, offering you the security of a service that complies with the strictest data protection standards.

Disclaimer and legal notices: Hetzner Online GmbHĀ®, Hetzner CloudĀ®, Hetzner Storage BoxĀ®, Hetzner RobotĀ®, Hetzner FirewallĀ®, Hetzner Load BalancerĀ®, and other products and services in the HetznerĀ® ecosystem are registered trademarks of Hetzner Online GmbHĀ® , based in Industriestr. 25, 91710 Gunzenhausen, Germany. Managed Server Srl is not affiliated, sponsored, or otherwise associated with Hetzner Online GmbHĀ® and does not represent Hetzner Online GmbHĀ® in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders.

Hosting with DDOS protection included

DDOS protection and mitigation with Arbor Networks & CloudFlare Ā®

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INFORMATION

Managed Server Srl is a leading Italian player in providing advanced GNU/Linux system solutions oriented towards high performance. With a low-cost and predictable subscription model, we ensure that our customers have access to advanced technologies in hosting, dedicated servers and cloud services. In addition to this, we offer systems consultancy on Linux systems and specialized maintenance in DBMS, IT Security, Cloud and much more. We stand out for our expertise in hosting leading Open Source CMS such as WordPress, WooCommerce, Drupal, Prestashop, Joomla, OpenCart and Magento, supported by a high-level support and consultancy service suitable for Public Administration, SMEs and any size.

Red Hat, Inc. owns the rights to Red HatĀ®, RHELĀ®, RedHat LinuxĀ®, and CentOSĀ®; AlmaLinuxā„¢ is a trademark of AlmaLinux OS Foundation; Rocky LinuxĀ® is a registered trademark of the Rocky Linux Foundation; SUSEĀ® is a registered trademark of SUSE LLC; Canonical Ltd. owns the rights to UbuntuĀ®; Software in the Public Interest, Inc. holds the rights to DebianĀ®; Linus Torvalds holds the rights to LinuxĀ®; FreeBSDĀ® is a registered trademark of The FreeBSD Foundation; NetBSDĀ® is a registered trademark of The NetBSD Foundation; OpenBSDĀ® is a registered trademark of Theo de Raadt. Oracle Corporation owns the rights to OracleĀ®, MySQLĀ®, and MyRocksĀ®; PerconaĀ® is a registered trademark of Percona LLC; MariaDBĀ® is a registered trademark of MariaDB Corporation Ab; REDISĀ® is a registered trademark of Redis Labs Ltd. F5 Networks, Inc. owns the rights to NGINXĀ® and NGINX PlusĀ®; VarnishĀ® is a registered trademark of Varnish Software AB. Adobe Inc. holds the rights to MagentoĀ®; PrestaShopĀ® is a registered trademark of PrestaShop SA; OpenCartĀ® is a registered trademark of OpenCart Limited. Automattic Inc. owns the rights to WordPressĀ®, WooCommerceĀ®, and JetPackĀ®; Open Source Matters, Inc. owns the rights to JoomlaĀ®; Dries Buytaert holds the rights to DrupalĀ®. Amazon Web Services, Inc. holds the rights to AWSĀ®; Google LLC holds the rights to Google Cloudā„¢ and Chromeā„¢; Microsoft Corporation holds the rights to MicrosoftĀ®, AzureĀ®, and Internet ExplorerĀ®; Mozilla Foundation owns the rights to FirefoxĀ®. ApacheĀ® is a registered trademark of The Apache Software Foundation; PHPĀ® is a registered trademark of the PHP Group. CloudFlareĀ® is a registered trademark of Cloudflare, Inc.; NETSCOUTĀ® is a registered trademark of NETSCOUT Systems Inc.; ElasticSearchĀ®, LogStashĀ®, and KibanaĀ® are registered trademarks of Elastic NV Hetzner Online GmbH owns the rights to HetznerĀ®; OVHcloud is a registered trademark of OVH Groupe SAS; cPanelĀ®, LLC owns the rights to cPanelĀ®; PleskĀ® is a registered trademark of Plesk International GmbH; Facebook, Inc. owns the rights to FacebookĀ®. This site is not affiliated, sponsored or otherwise associated with any of the entities mentioned above and does not represent any of these entities in any way. All rights to the brands and product names mentioned are the property of their respective copyright holders. Any other trademarks mentioned belong to their registrants. MANAGED SERVERĀ® is a trademark registered at European level by MANAGED SERVER SRL, Via Enzo Ferrari, 9, 62012 Civitanova Marche (MC), Italy.

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