The well-known e-mail provider email.it for several days he has complained of a very serious problem: the mail is not working.
If for a few days it was not possible to access the mail service in any way, neither with client programs such as Outlook from Microsoft or Mail from Apple to be clear (IMAP / POP3 access they had already deliberately discontinued in April 2021), much less using the their web interface (webmail).
Today, November 30th, things seem to have changed by allowing access to the Webmail but being faced with empty mailboxes.
A few minutes ago (we are November 30th at 18:20 pm) this single email appeared in the inbox which reads verbatim:
we inform you that your free mailbox is now active again and you can start receiving and sending e-mails again.
Currently the message history is not available: it is a more complex operation for which the technicians need at least 3 - 4 working weeks and the success of the operation is not guaranteed.
To apologize for the inconvenience, we inform you that for your box the POP / IMAP service has been activated for free until the end of next year (31/12/2022).
This will allow you to consult your mailbox for free from any app or e-mail program, whether from a fixed device or from a smartphone.
For the configuration of the box you can consult this simple online guide: https://assistenza.email.it/tutorial/zpro.php
We remain available for further information.
Email.it Pro Staff "
email.it does not work: Still unknown reasons for the problem
To date, the reasons for the problem and the causes that have led to the loss (for now irretrievably) of the historical email do not seem to have been released, but we are still guaranteed that in the future they will soon give explanations as reported in their official press release in the notices area that reads verbatim :
Posted on 30-11-2021
Email.it: update access to free mailboxes
we inform you that for the free @ email.it mailboxes, access to the mailbox will be restored within the next 24 hours, while the message history will not be available at the moment.
We will be providing further updates in the coming days.
We kindly ask you not to contact the telephone support, which would give you the same information reported here.
Each update will be promptly published directly in this "Notices" section.
We apologize for the inconvenience.
It could be assumed that it was a hardware failure for which they are doing a restore or a much more complex problem such as an attack by malicious people who used some cryptolocker to make user data unavailable.
Disabling POP3 / IMAP: email.it is once again disappointing.
Already in the month of April they were revealed with this press release:
Posted on 26-04-2021
Email.it: 26/04/21 deactivation of access from mail programs for free mailboxes
we remind you that from today has begun disabling POP and IMAP protocols for all boxes for free @ email.it.
What does it mean?
It means that, starting from the , if you have a box participation @ email.it, you will be able to read and send your mail exclusively from webmail, while you will no longer be able to consult it using pre-configured mail programs such as Outlook, Thunderbird, Mail, ... or with apps for your smartphone.
The POP and IMAP deactivation procedure is gradual, so it is possible that, for a few days, for some mailboxes you will still be able to view the emails through a mail program or app.
How do you log in to webmail?
Is simple! Just connect, from your PC or mobile, to the website www.email.it, click on the blue envelope “FREE - Check your mail” and log in with your credentials, ie by typing the name of the mailbox and the password.
If accessing from webmail (from the website www.email.it) is impractical for you, you can create a direct link on your desktop or in the home of your mobile phone by following this interesting guide.
I would like to keep my current configuration. How can I do?
If you need to use the mailbox professionally and you need to keep the current configuration on a mail program, we advise you to subscribe to a professional subscription at the service ZE-Light, ZE-Pro o ZE-Pro50.
With the professional subscription you will not have to change anything: your mailbox will continue to work as it is now, with the same data and from any mail program. In addition you will have at your disposal more space in the box, security backup to protect you from accidental loss of messages anddedicated telephone assistance.
To know all the advantages of professional services @ email.it visit this page.
It is clear that the company is pushing all holders of Free boxes to switch to a professional version of their service in the hope of making cash.
In our humble opinion, the time has come to abandon this service which has certainly been of high caliber in the past years but not in step with the times with now standard market solutions such as Gmail, Outlook or similar.
Just basically read the TrustPilot reviews on https://it.trustpilot.com/review/www.email.it to understand what the trend this email service provider is taking.
We have left you a collection directly below, hoping that somehow consumer associations such as CODACONS, CORECOM and the Privacy Guarantor will shed some light on the matter.